Director of Operations

Job Description

Job Description

Come join an exciting and innovative company that puts the “care” back in healthcare!

At KabaFusion, our patients come from all walks of life and so do we.  We hire GREAT people, period!  Our culture celebrates and supports the differences that make us unique.  Here, it doesn’t matter what your role is, your hard work and dedication is not only recognized but celebrated.  Join us and find out why this is the place to excel and do your best work. 

About Us:   

What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country.  We have a national network of pharmacies and nursing offices strategically placed to service 40+ states.  Couple that with over 30 years of combined experience and it’s no wonder why KabaFusion is the industry leader in home infusion. 

JOB SUMMARY:

Responsible for overseeing all aspects of the operations of a location including pharmacy, nursing, business development, intake, and revenue management. Interacts daily with subordinate managers and Corporate Executive staff to assure productivity, profitability, stability, and desired patient, referral source and payor outcomes. Provides effective leadership to staff while supporting and promoting corporate goals and directives. Additional dimensions may include working with operating budget, revenue responsibility, purchasing responsibility, etc.Ensures company goals and objectives are aligned with the organization’s broader mission, vision, and driving strategies. 

MAJOR DUTIES AND RESPONSIBILITIES:

1. Establish and implement short- and long-range departmental goals, objectives, policies,and operating procedures. Directs support functions.

2. Works with subordinate managers and account executives to evaluate monthly Profit and Loss data supplied from corporate, formulates plans to improve performance, develops plans to achieve goals, monitors the attainment of goals, and adjusts plans if goals are not obtained. 

3. Works with Corporate Sales and Corporate Development to develop and implement business strategy. 

4. Serves as facilitator for the needs of location employees in order to expedite patient care and monitoring including overall support of order generation, compounding, picking, packing, and shipping. 

5. Oversees and/or appropriately delegates the daily operations of the business including local Human Resources issues, business issues, etc.

6. Responsible for hiring, coaching, performance appraisal and disciplining of subordinate staff. 

7. Supervises the activities of subordinate staff and provides direction and guidance in work assignments. 

8. Ensures timely and accurate completion of tasks. 

9. Oversees the daily operations of the location by ensuring adherence with regulatory compliance areas, operational policies, and procedures.

10. Ensures courteous and efficient service is provided to patients and referral sources. 

11. Ensures compliance with proper procedures for handling telephone orders from patients and referral sources.
12. Coordinates office-based Performance Improvement activities and processing of Incident Reports and their distribution. 

13. Performs other related duties as directed by supervisor. 

14. Other duties as assigned.

SKILLS AND ABILITIES:

• Advanced leadership skills. 

• Advanced written and oral communication skills. 

• Advanced knowledge of Microsoft applications including Word, Excel, and PowerPoint. 

• Advanced understanding of all local, state, and federal regulations/guidelines,  

• Ability to make strategic, operational, and administrative decisions in response to emerging 

conditions and environmental circumstances. 

• Ability to be innovative and flexible.

• Have the ability to plan and problem solve.

• Possess good organizational and time-management skills.

• Work requires excellent organizational, interpersonal, and critical thinking skills.

• Consider effects of words and actions on others.

• Utilizes listening skills that indicate understanding and promotes accurate interpretation of others’ concerns, motivations, and feelings.

• Works towards resolution of interpersonal conflicts as they arise.

• Recognizes when others need information, assistance or direction and consistently offers and provides help.

EDUCATION AND/OR EXPERIENCE:

• Bachelor of Science in Pharmacy (Doctor of Pharmacy or a Master’s of Science degree in Pharmacy desirable) from an accredited college of pharmacy.

• 5 years of prior management experience preferred. 

• Home infusion experience required. 

• Experience with accreditation process; quality/performance improvement; developing, implementing, and executing policies and procedures.

• Currently licensed as a registered pharmacist in state of employment.

What we offer:  

• Competitive compensation 
• Benefits start on your 1st day of employment  
• 401k w 4% match – no waiting or vesting period  
• PTO / Floating Holidays / Paid Holidays 
• Company paid life insurance, short term disability
• Employee Assistance programs to help with mental health / wellness 
• Learning & Development Programs 
• Perks… includes discounts on travel, cell phone, clothing and more… 
• Generous employee referral program 

To learn more about KabaFusion, please visit our careers page: 

Join us and find out why this is the place to excel and do your best work.