Care Navigation Social Worker

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

JOIN US IN MAKING THE MOST OF EVERY DAY!

Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end‑of‑life care and support effective grieving.

WHY US?

We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose-driven work! Do you?

JOIN OUR FAMILY!

The Care Navigation Social Worker supports referral intake and processing with a focus on psychosocial assessment, access facilitation, and one‑call resolution.

WHAT YOU WILL DO:

Assist with referral intake and processing through dispatch using multiple technology platforms. Support psychosocial assessment of complex and challenging referrals. Follow up on referrals as needed to ensure access, quality, and timeliness. Participate in quality improvement and process improvement initiatives. Participate in training peers on referral/intake/dispatch process as well as end‑of‑life related topics. Perform all other duties as assigned.

QUALIFICATIONS:

Licensed Social Worker (LSW) in the state of Ohio Hospice experience preferred Ability to work effectively within an interdisciplinary team

DETAILS:

Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts Tuition Assistance

CONDITIONS OF EMPLOYMENT:

Compliance to Annual Flu Shot Policy or ability to provide exemption documentation Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed Provide an active driver’s license Ability to provide proof of eligibility to work in the United States. High level of integrity, ethics and professionalism.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

This is sedentary work requiring the exertion of up to ten (10) pounds of force occasionally and some light work and lifting requiring the exertion of up to 20 pounds occasionally; work requires sitting, stooping, bending, kneeling, reaching, standing, fingering, grasping and repetitive motions; vocal communication; hearing, and visual acuity. Employee is not subject to adverse environmental conditions. This position has the potential to be exposed to environmental elements, internal and external, such as infectious disease, bloodborne pathogens, and chemical and/or chemical fumes, (pet dander and/or exposure to allergens) and adverse effects of inclement weather that may occur as well as potentially difficult patient and family situations. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who may need reasonable accommodations to complete the application process may contact: Careers at Reserve Care Cleveland, OH 44114 View phone number on click.appcast.io Reserve Care is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. Attachments (1) Care Navigation Social Worker_Update Julie.docx #J-18808-Ljbffr Reserve Care