Project Director, Opening Services

Role Description

The Project Director, Openings is responsible for managing a complex multistage onboarding process for a portfolio of New Construction, Conversion and rebranding projects that are entering the Choice Hotels system. This key role is the main point of contact with owners, management companies and/or their representatives from contract execution to opening their hotel. You will act as an advisor to our franchisees and developers throughout every stage of the opening process, ensuring:

• Construction completion
• Compliance with brand standards and product design
• Adherence to scheduled opening dates
• Achievement of key milestones

By fulfilling these responsibilities, you will help ensure successful openings and contribute to the company’s strategic brand growth objectives.

Note: This position is remote‑based; however, candidates must be located within the Northeast region of the United States at the time of hire and throughout employment. Relocation assistance is not available for this role.

Responsibilities

• Deliver new hotel openings with project management, training, operational development, milestone tracking, and single-point-of-contact service.
• Perform onsite/virtual consultation throughout the various stages of the opening process.
• Oversee the hotel onboarding progress to ensure compliance with brand standards, design requirements, Rules & Regulations, and enforce the Property Improvement Plan (PIP) as needed.
• Guide owners using a range of onboarding tools, including the openings portal and Choice Connect.
• Manage the hotel data migration into Choice’s PROP-EL tool for accurate distribution on Choice channels and third-party sites.
• Enforce and monitor our franchisees to use Choice approved vendors and services during the purchasing stages prior to opening.
• Oversee and track hotel consultations and openings to ensure brand design and PIP/new construction compliance.
• Aide owners on opening obstacles, sourcing issues, and provide expedited solutions to avoid delays in opening.
• Implement pre-opening training programs by Choice so that both owners and hotel managers are familiar with Choice’s operational procedures.
• Communicate to compliance committee if an opening needs an extension or a project is not moving forward.

Qualifications

• 5+ years of relevant experience, including extensive hotel operations
• Bachelor's degree or equivalent years of experience
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Ability to multitask and manage high stress complexities associated with project management and opening requirements
• Must have strong customer service, training, consultation, and negotiating skills
• Multi property experience a plus
• Demonstrate proficiency in use and coaching of proprietary and industry technologies
• Possess significant property and/or above-property-level hotel operations and sales/marketing experience
• Proficient in Microsoft Office, Salesforce, Project Management tools
• Ability to utilize AI tools
• Consultative approach with holistic business view
• Self-starter
• Requires excellent written and verbal communication skills
• Able to uphold Choice’s Values & Performance Principles
• 70-80% travel is required for this position

Education Requirements

• Bachelor's degree or equivalent years of experience

Compensation & Salary Range

Salary Range: $114,907 - $135,000. This role is also eligible for an annual bonus under Choice’s Management Incentive Plan (MIP). Pay ranges listed are what Choice Hotels reasonably expects to pay. Actual pay may be higher or lower and ranges may be adjusted in the future.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide