Financial Center Manager II

As a Financial Center Manager (FCM) you will lead a team to meet the financial needs of customers through a consultative approach, deliver exceptional customer service, and drive the bank’s financial growth. Responsibilities Manage all goal attainment, service, marketing and operations of the banking center. Demonstrate and educate associates on the bank’s full scope of resources, including traditional branch services, digital capabilities, and business partner resources. Hold regular meetings with staff to discuss time management, communication skills, goal progress, and operational policies. Recruit, train, develop, evaluate and coach staff to ensure expectations for their positions are met. Ensure personal, associate, and branch goals are met by providing valued solutions and recommendations uncovered through a needs‑based philosophy. Lead a partner‑centric team that works with small business, corporate, institutional partners, mortgage and financial advisors. Facilitate consumer loan requests: solicit requests, maintain knowledge of loan policies, assist with loan portfolio, and coach staff to sell and handle consumer loan requests effectively. Grow existing and develop new small‑business banking relationships through external client‑facing activity. Maintain a high level of client satisfaction by retaining and developing highly engaged associates. Ensure all departmental documents and activities comply with applicable laws, regulations, policies and procedures, including required compliance training. Process customer requests and transactions accurately and professionally while engaging in a genuine conversation to identify client needs and recommend solutions. Perform other duties and responsibilities as assigned. Qualifications HS diploma, GED, or higher education with a BS/BA preferred. Two to four years of management experience. Must be registered with the National Mortgage Licensing System and Registry (NMLS) or obtain an NMLS license after employment. Strong ability to share information consistently and impactfully. Excellent management and sales process skills with a focus on customer service. Ability to motivate and present information to individuals and small groups. Professionalism and adaptability in a fast‑paced banking environment. Computer skills in MS Office and understanding of social media platforms for brand awareness. Additional Qualifications Occasional travel for meetings, training, bank conversion, and acquisition support (minimal overnight or out‑of‑town). Physical ability to support and guide associates in other banking institutions within the market. Equal Employment Opportunity Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. #J-18808-Ljbffr