Merchandise Operations Specialist

Job Description

Job Description

Merchandise Operations Specialist

Sylvie Jewelry  |  Plano, Texas  |  On-site

You’re the person others turn to when an order, invoice, or inventory record needs sorting out. You like getting the details right, finding practical answers, and knowing your follow-through made a customer’s day easier. Bring that mindset to the team behind Sylvie’s fine jewelry.

About Sylvie

Sylvie Jewelry is a family-owned fine jewelry brand celebrating life’s most meaningful moments. Inspired by our founders’ own love story, our “Built on Love” ethos shapes the jewelry we create and the experiences we deliver. Nearly 20 years later, Sylvie and Ian Levine remain active in the business, and our collections are carried by hundreds of retailers across North America.

As a growing, generational business, we believe our people are our greatest asset. We value high performance, strong relationships, and the everyday effort it takes to make our customers happy.

Your role

Your work connects our merchandise, sales, fulfillment, and accounting teams. You’ll keep customer billing accurate, inventory records reliable, and merchandise questions moving toward resolution in a fast-paced environment.

·  Prepare accurate, timely customer invoices and process billing adjustments, credit memos, and other merchandise transactions.

·  Reconcile invoicing, purchasing, and inventory records; investigate discrepancies in orders, pricing, and billing.

·  Track stock movements, returns, samples, and merchandise allocated to sales representatives. Work with fulfillment and internal teams to keep records aligned with shipments and returns.

·  Help sales representatives, customers, and retail partners with merchandise requests, availability, allocations, orders, shipments, returns, and account questions.

·  Keep system records and documentation current, prepare useful reports, and improve processes that cause errors or delays.

You will thrive here if

·  You catch the details. You check quantities, pricing, and records before a potential error reaches a customer.

·  You follow through. You track open items and keep working toward a resolution without repeated reminders.

·  You solve problems. You investigate what doesn’t add up, propose a practical next step, and ask for help when needed.

·  You handle a busy day. You maintain focus, clarify priorities and work efficiently while protecting accuracy, even when plans change.

·  You care about the customer. You give helpful answers, flag delays early, and keep people informed until the issue is resolved.

Experience and skills

Bring experience in operations, billing, customer support, inventory management, merchandising, or a related field. You’ll need intermediate to advanced Excel skills, including formulas, lookups, and data analysis, and confidence learning business systems. Experience with ERPs or order management systems, or high-value products is helpful. Jewelry industry experience is not required.

Apply with your resume and a brief example of a detail you caught or a problem you solved that improved a customer’s experience.