Director of Operations

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2025 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

The Director of Operations, (Retail/Consumer) US Region will be responsible for the company’s multi-site operations within the Retail and Consumer sector, with accountability for safety, service, performance, financial results, and exceptional customer service.

Responsibilities

• Interact regularly and communicate proactively both internally and externally, to resolve process and operations issues promptly, optimize results, and create successful collaborative environment.
• Provides a single point of contact for customer communications and becomes the coordinator for all information in terms of activity and act as our organization’s representative.
• Understand and Identify escalation points within customer resolution.
• Provide cross-functional team leadership in achieving KPI’s related to Safety, Quality, On-Time Delivery and Cost.
• Responsible for weekly, monthly, and quarterly reports and presentations on activities, cost and issues.
• Participates in development of capital spending budgets for operations facilities and equipment, and ensure projects are completed in accordance with the budget.
• Review, analyze and prepare reports, records and directives, and confers with managers/supervisors to obtain data required for planning activities.
• Supports operations utilizing Warehouse Management System (WMS)/PackManager System and related operating/information systems to improve productivity, streamline distribution processes, and achieve operating performance objectives.
• Develop and lead management staff by active coaching and training while cultivating a collaborative team culture, creative problem solving, and results driven operations.
• Participate in recruiting, retaining, and developing, top talent for Senior Leadership Team.
• Oversee and maintain procedures for ensuring managers and supervisors have appropriate practices and controls in place to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.
• Work with the team to establish manufacturing standards for cost control and waste reduction, oversee the design, development, communication and implement manufacturing best practices.
• Demonstrate foresight and vision in identifying opportunities for expansion and improvement of Operations.
• Develop plans that provide for adequate, cost-effective capacity to support company growth and customer volume.
• Develops short-term and long-term functional operating plans (goals, objectives, action plans, and budgets).
• Implementing improved processes and management methods to generate higher ROI and workflow optimization.
• Manage process changes, enhancements and modifications to facilitate implementation of new or improved business practices.
• Communicate to department heads of such changes and modifications using appropriate communication tools.
• Participate in strategic planning and business plan development.
• Ensure that environmental programs are in place and managed effectively through practices and controls.
• Develop and execute strategic plans for each operation for continuous improvement and lean initiatives.

Education / Experience

• Bachelor’s degree in logistics, or related field.
• Proven senior operations leadership experience within retail, consumer, distribution, or similar environments.

Core Competencies

• Excellent communication and interpersonal skills –
• Thorough knowledge of company equipment
• Excellent organizational and analytical skills, proactive problem solving.
• Ability to manage confidential information.
• Excellent time management and organization skills,
• Service oriented with strong customer interaction skills and commitment.
• Excellent computer skills in M.S. software applications
• Strong analytical skills with the emphasis on financial reports
• Exceptional planning skills