DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

Requisition No: 878449 Agency: Executive Office of the Governor Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202 Pay Plan: CS Exempt (EOG) Position Number: 31000202 Salary: $46,000 Posting Closing Date: 07/09/2026 Total Compensation Estimator ToolDistributed Computer Systems Analyst Reports to: Information Systems Director Division: Executive Office of the Governor, Office of Information Systems Salary: $46,000.00 / Annually Mandatory Practical Skills Test: Candidates selected for an interview will be required to pass a live, hands-on technical assessment. This test requires the candidate to physically interact with a Windows machine to diagnose and resolve common issues. Core Technical Skills Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Perform hardware upgrades and replacements. Manage user accounts and permissions. Manage software licensing and compliance. Maintain accurate inventory of hardware and software. Configure and support network printers. Troubleshooting and Problem Resolution Diagnose and resolve complex hardware, software, and network issues. Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals. Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems. Troubleshoot hardware failures and perform repairs. Troubleshoot software installation and configuration issues. Support and Customer Service Provide on-site and remote technical support to end-users. Respond to support requests via phone, email, and ticketing system. Receive and manage escalated tickets, ensuring timely resolution. Maintain a professional and courteous demeanor when interacting with end-users. Provide excellent customer service and ensure user satisfaction. Accurately document all support activities in the ticketing system. Knowledge Management and Improvement Identify and document recurring issues and contribute to the development of permanent solutions. Create and maintain knowledge base articles and documentation for common issues and resolutions. Required Technical Competencies & Experience Experience: Minimum of 1–2 years of professional, hands-on IT support or desktop support experience. Note: Academic labs, classroom environments, or simulator-only experience do not fulfill this requirement. Windows OS Administration: Demonstrated proficiency using Windows administrative tools to troubleshoot (including Device Manager, Services, Control Panel, and Event Viewer). Networking Fundamentals: Practical knowledge of local area networking, including configuring and troubleshooting wired/wireless network adapters, verifying IP configurations, and basic connectivity testing. Software Proficiency: Solid working knowledge of Microsoft Office Products/Microsoft 365 apps and enterprise desktop environments. Education: A high school diploma or its equivalent. Statutory Compliance (s. 112.219, F.S.): We waive the requirement for a postsecondary degree for this position. Relevant professional work experience or technical certifications will be used to demonstrate the required knowledge.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.