Program Administrator (French Speaking)

OneMagnify is an AI native, platform-enabled B2B digital agency operating at the intersection of data, technology, and creativity. We help complex organizations drive measurable business outcomes by building smarter customer experiences and delivering highly integrated solutions across digital, media, and technology. By combining deep industry expertise with advanced analytics and artificial intelligence, we enable our clients to make better decisions, move faster, and compete more effectively in dynamic markets. Program Administration is a team of highly motivated individuals supporting the Loyalty & Incentives Practice Area in delivering high-quality work associated with various client deliverables. This team is responsible for handling daily claims‑processing, call handling, email administration, and facilitation of incentive and loyalty payments as it relates to client work entering OneMagnify. Program Administrators report directly to Team Supervisors and/or Senior Program Managers and have direct exposure to the Marketing/Customer‑Servicing Industry, creating numerous opportunities to develop the business acumen and skill sets associated with growing a career at OneMagnify. About You Fluency in verbal and written French. Multi‑tasker who loves a fast‑paced work environment. Enjoy learning something new every day. Passionate and motivated to work every case to its finest detail from start to finish. Consistently provides effective solutions while maintaining a positive experience for all involved. What You’ll Do Support the Loyalty & Incentives Practice Area by answering inbound customer calls (in French and English) and performing outbound calls to deliver program information or acquire additional information to assist with needed resolutions. Connect with OneMagnify team members, as well as external customers via phone and email. Verify program eligibility using the tools and database systems. Create and follow through on critical issue cases. Support OneMagnify’s quality standards, policies, procedures and work instructions as outlined in the company quality management system documentation. Handle confidential data including but not limited to social security numbers and personally identifiable information such as names and addresses. Working hours are 10:30 am‑7 pm ET, Monday through Friday. Training will be scheduled 9 am‑5:30 pm ET for the first 3 weeks upon hire. What You’ll Need Excellent communication skills in French and English with proactive follow‑up. Motivation to be detail‑oriented while effectively multi‑tasking in a fast‑paced environment. Personable and energetic approach with a strong emphasis on customer/colleague correspondence. Proficiency in Microsoft Office applications such as Outlook, Word, and Excel. High school diploma, GED or relatable experience and/or training. Experience in integrated marketing, digital agency, marketing services, or consulting environments preferred. Benefits We believe great work happens when people have the support and flexibility they need to thrive. Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan, paid holidays, and Flexible Time Off (FTO) so you can take time away to recharge when you need it. We also offer additional programs focused on wellness, financial security, and professional growth. We are an equal opportunity employer We believe that innovative ideas and solutions start with unique perspectives. That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance. We’re proud to be an equal opportunity employer and actively search for like‑minded people to join our team. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr OneMagnify