Program Support Assistant

Program Support Assistant

Duties may include:

• Greets guests, orients them to Fisher House policies and amenities, and explains lodging rules and expectations.
• Maintains a safe, clean, and orderly environment; restocks kitchens daily; organizes and catalogs donated items; and completes the annual equipment inventory.
• Monitors guest comfort and house conditions; identifies issues affecting safety or operations and escalates concerns to the Fisher House Manager.
• Prepares and mails information to guests and providers about the Fisher House Program; supports coordination of Fisher House events.
• Oversees projects assigned to Fisher House volunteers; assists with orientation and training of new employees and volunteers under the direction of the Fisher House Manager.
• Maintains the calendar of bed availability and reservations to maximize occupancy; registers guests; confirms reservations; and documents cancellations or missed reservations.
• Contacts future guests to provide reservation reminders; orients guests to lodging procedures and explains available community resources.
• Coordinates with clinicians based on appointment schedules to ensure eligible patients have lodging.
• Coordinates lodging for family members of patients referred from other facilities; communicates with clinical and administrative staff to facilitate a smooth stay.

Work Schedule: Monday-Friday 7:30am-4:00pm or 9:30am-6:00pm.

This is not a virtual position.

PD60857A

Not Authorized for Relocation/Recruitment Incentives

Not Approved for Critical Skills Incentive (CSI)

Not Authorized for Permanent Change of Station (PCS)

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.