General Manager -COLUMBIA

Hand & Stone - 6455 Dobbin Rd - Columbia, MD

Job Description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Hand & Stone Massage and Facial Spa – COLUMBIA (6455 Dobbin Rd Unit 50, Columbia, MD 21045) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.

This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.

Lead the Business

Spa operations and overall performance
Sales growth, membership performance, and profitability
Key metrics, reporting, and P&L ownership

Build the Team

Recruit, hire, and retain a high-performing team
Lead, coach, and develop your team with a people-first mindset
Build a culture of accountability, engagement, and service excellence
Ensure a World Class Client experience (WCCE) across all touchpoints

Drive the Results

Increase revenue through memberships, service utilization, and retail performance
Use reporting and data to identify opportunities and improve results
Optimize scheduling and staffing to support both service and business needs
Execute local marketing and community outreach initiatives

What We’re Looking For

3–5 years of leadership experience
Proven success driving sales and team performance
Strong communication and leadership skills
A balance of people leadership and business acumen
Strong experience working with KPIs is required
P&L experience strongly preferred
Comfort in a fast-paced environment
Flexible schedule (nights/weekends/holidays)

What’s in it for You

Medical, Vision, Dental, Life Insurance
401K with 5% company match
Base salary + performance-based bonuses
Paid Time Off
Service & product discounts
Strong support system and people-first culture
Growth opportunities within a multi-unit organization

Who We Are
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!

Apply

Vacancy posted 11 days ago

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