Manager or Senior Manager, Ticket Operations

Job Summary The D.C. United & Audi Field Business Strategy & Analytics team is looking for an enthusiastic and detailed individual to join our ticket operations and ticket strategy efforts as Manager, Ticket Operations. Essential Functions, Duties and Responsibilities Assist in managing ticket operations duties for D.C. United (MLS), DC Power FC (USL‑Super League) and Audi Field Events, including but not limited to: event creation, order processing, inventory management, renewals, payment plans, mobile ticket assistance, ticket exchanges, member account requests, etc. Oversee box office operations for events at Audi Field. Oversee access control systems for all related events. Support our venue tenants DC Defenders (UFL) and Washington Spirit (NWSL) ticket operations on event days. Serve as the main internal point‑of‑contact for complimentary tickets, internal department ticket distribution. Focus on event and price code builds. Guest experience point‑of‑contact on matchday for all ticket‑related matters. Serve as a point‑of‑contact for external ticket partners and event promoters. Utilize Ticketmaster suite of products, including: Archtics, Account Manager, TM One, Event Management Tool, TM Host, Virtual Venue, etc. Work with Ticketmaster client support to troubleshoot system issues, event creation, reporting, etc. Assist Finance team in reconciliation of all related events held at D.C. United‑owned and operated properties. Maintain quality control on all related events ticketed products. Work with various D.C. United partners on operational builds, i.e. Fevo, VetTix, SuitePro. Maneuver within various large data sets to efficiently execute operational tasks. Bachelor’s degree or relevant experience required. 2+ years of ticket operations experience preferred but not required. Schedule 8:30am - 5:30pm Work demand is based on team and front office schedule. Ability to work flexible hours including evenings, weekends, and holidays based on D.C. United and Audi Field’s schedule. Supervisory Responsibilities One (1) direct report. Travel Minimal, will remain in greater DC, MD, VA area. Environment and Physical Conditions Must be available to work events in evenings, weekends and holidays as necessary. Languages Spanish is a plus. Competencies (KSAs) Ticketmaster Archtics experience strongly preferred. Project Management Software (Asana) experience preferred. Microsoft Excel skills strongly preferred. Experience using Microsoft Dynamics CRM preferred. Excellent time management, leadership, organization and customer service skills. Ability to work flexible hours, including evenings, weekends and holidays. The selected candidate must be able to successfully pass a background check. Equal Opportunity Employer D.C. United is an equal opportunity employer (EOE). D.C. United reaffirms its commitment to the principles of equal opportunity and diversity. D.C. United is proud to be an equal opportunity workplace and is an affirmative action employer. D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications. #J-18808-Ljbffr D.C. United