Client Care Coordinator for Home Care Company (PAS Agency)

Client Case Coordinator

Do you have a passion for helping others?

We are looking for a team player with good people skills that has a compassion to make a difference in our client's lives. Common sense and a willingness to learn and help others are necessary. The Client Case Coordinator will focus on maintaining client relationships by ensuring adequate scheduling, home visits, and case management. If you are looking for a fun, small office environment where you can make a positive impact this may be the job for you.

Job Description:

Case Coordinators are key personnel in the daily operations of a home care office. From answering the phones to being in the field interacting with clients and referral sources, a care coordinator's scope of responsibility is varied, fast paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources are all part of a Care Coordinator's exciting role.

Care Coordinator Duties:

• Support office manager with scheduling, marketing, interviewing, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients

Care Coordinator Job Requirements

Essential Skills/Qualities:

• Nurturing ability (Caring, empathetic, compassionate)
• Articulate, with strong verbal and written skills and pleasant phone manner
• High level of emotional intelligence
• Creative problem solving skills
• Organized and detail oriented; good documentation skills.

Educational Background/Prior Experience:

• Human services background or strong desire to help others.
• BA/BS related field is a plus.
• Must have a minimum of an associates degree.
• Will need to have a good working knowledge and skills with PCs and able to use MS Office software suite.

What We Offer:

• Vacation
• Sick leave
• Bonuses
• Health Coverage
• Phone consults with board certified doctors through TelaDoc.

Starting salary range from $17-20/hour, depending on experience.

Some evenings and weekend on-call advisory requirements. Needs own transportation.