Assistant General Manager

Job Description

Job Description

Job Title: Assistant General Manager

Compensation Type: Salaried Exempt

Direct Report: General Manager

Job Summary:  The Assistant General Manager is responsible for establishing and maintaining guest services. This role will directly support the General Manager with various tasks involved in the overall operation of the store. This includes maximizing sales and profitability by developing staff and driving top line sales and controlling expenses through inventory and schedule management.

Essential Tasks and Responsibilities:

•    Ensures outstanding guest service by providing a guest-friendly environment, high standards, solid product knowledge and all other components of guest services.

•    Manage all hiring, training and development of all Front of House team members.

•    Implements and maintains guest service standards.

•    Implementation and management of Three Notch’d Brewing Company initiatives and programs including but not limited to FBC memberships, loyalty programs, and Lifetime Memberships.

•    Train staff to raise the bar on educating the customer as well as upselling techniques. 

•    Plans and assigns daily goals, tasks and assignments.

•    Ensure that all opening, and closing, responsibilities are completed.

•    Manage bartenders and/or Front of House staff for special events.

•    Maintain oversight and compliance for all health, sanitation, liquor, safety and facility matters.

•    Maintains adherence to all company policies and procedures.

•    Oversee all Front of House scheduling.

•    Toast POS System knowledge, maintenance, upgrades, troubleshooting.

•    Help develop relations with local suppliers as it pertains to the bar program to establish craft enhanced cocktails and experiences. 

•    Conduct inventory management on a weekly basis and order product accordingly.

•    Ability to move kegs and operate a hand truck.

•    Other duties as assigned.

Supervisory Responsibilities:  Provide direction for all front of house staff.

Required Qualifications: 

•    1 year of supervisory or management experience in the hospitality industry.

•    Very strong organizational skills. 

•    Strong communication, interpersonal, and teambuilding skills.

•    Proven problem-solving skills. 

•    Self-starter, proactive, open-minded, positive approach. 

•    Ability to successfully motivate and coach others. 

•    Highly effective multi-tasker. 

•    Ability to take on additional responsibilities as needed. 

•    Competent in using Microsoft Office, including Word, Excel, PowerPoint and OneNote.

•    Experience with Restaurant Management Software, such as Toast.

Desired Qualifications: 

•    A Bachelor’s degree in Marketing, Hospitality, Brewing or related discipline 

•    TIPS or RSVP Certified

•    ServSafe Manager Certified

Work Environment: 

•    Front of House.

•    Moderate to loud noise levels.

•    Occasionally encounter extreme temperature changes.

Equipment Used:

• POS System
• Telephone
• Computer

Travel Requirements:

Moderate Travel (<10%)

Lifting Requirements:

Able to occasionally lift up to 130 pounds. 

Physical Requirement: 

While performing the duties of this job, the employee is regularly required to endure on a daily basis, walking, standing, sitting, kneeling, and crouching.

Three Notch’d Brewing Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class under state and local law.