Retail Shift Supervisor

Description

Work Location: Hooksett, NH

Pay: $17.00 - $20.00 (D.O.E)

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self-motivated, positive team player with high integrity who is eager to serve our customers.

• Help customers locate merchandise, answer questions, etc.

• Relieve sales associates at peak times.

• Listen to customer complaints, examine returned merchandise, and resolve problems.

• Stocks shelves, counters, bins, and racks with the merchandise.

• Processes customer sales using a cash register and other equipment.

• Receives donations, provides donation receipts, and assists donors.

• Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.

• Deposits funds at a bank.

• Assists performance management and hiring process (documentation, interviewing, reviews, etc.)

• Assists Store Managers with general store management/operations.

• Open/close store; secures all store premises, including building, where applicable.

• Maintain store premises

• Supervise personnel and oversees the training and safety of teammates in the absence of Managers

• Ensures best-in-class customer and employee experience

MINIMUM QUALIFICATIONS:

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience

• Mathematical and literacy skills to support job duties

• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

• Computer literacy to help with job duties

• High school diploma, GED, HiSET, or equivalent

• A criminal background check that meets agency standards

• Valid Driver’s License with a safe driving record and insurance meeting agency standards

PREFERRED QUALIFICATIONS:

• Associates Degree

• Computer experience, including reporting and excel experience

• CPR and First Aid Certification

• Multi-lingual including ASL

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision insurance offered

• 403(b) retirement plan with Employer Match

• Employer Paid Short & Long Term Disability

• Employer-paid Life Insurance

• Generous Paid Time Off Plan

• Paid Holidays

• 50% Employee discount at Goodwill stores in ME, NH & VT

• Discount on personal cell phone plans

• Local community discounts

Qualifications

Skills

Required

• Cashiering: Intermediate

• Customer Service: Advanced

• Supervision: Intermediate

Preferred

• Ability to multitask: Intermediate

• Performance Management: Some Knowledge

• Interviewing: Some Knowledge

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Loyal: Shows firm and constant support to a cause

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Peer Recognition: Inspired to perform well by the praise of coworkers

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Goal Completion: Inspired to perform well by the completion of tasks

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

• High School Diploma/GED or better

Licenses & Certifications

Required

• Drive. Lic. - Class C

Experience

Required

• 1+ years of supervisor experience

• 1+ years of retail experience

• Demonstrated knowledge of basic retail practices and procedures

Preferred

• Familiar with interviewing and hiring practices

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.