Clinical Services Supervisor

IVI RMA North America is looking for a Clinical Services Supervisor with overseeing offices in Jersey City, Englewood, West Orange, Morristown, Springfield, and Paramus. This is a full‑time role, Monday‑Friday from 5:30am‑1:30pm. Essential Functions And Accountabilities Trains, evaluates and coaches employees. Oversees clinical staff schedules, PTOs, timesheets, attendance compliance. Fields employees call out and adjusts staffing to maintain services across all sites. Functions as clinical assistant as needed. Monitors each office’s metrics and collaborates with management to discuss any staffing concerns. Oversees maintenance of clinical supplies inventory in all assigned offices. Collaborates with outside vendors to track/resolve errors and troubleshoot equipment issues. Educates clinical staff on all clinical standard of practice policies and work instructions. Effectively communicates with staff to resolve employee conflicts, complaints and elevates to Clinical Manager/Human Resources as needed. Supervisor Responsibilities Ensure that team members have the necessary training for proper performance and development. Maintain organization of team members’ timesheets, PTO, etc. to ensure that tasks are properly carried out. Transmit the Company’s policies (health and safety, labor legislation, training, etc.) to ensure compliance. Academic Training High School Diploma or equivalent (GED) – required Completion of Certified Medical Assistant Program – preferred Studies level: Certification Studies area: Medical Assistant program Phlebotomy State certification required for TX, CA and WA. Studies level: Certification Studies area: Phlebotomy Program Position Requirements/Experience Minimum of two years’ experience in a multi‑physician practice (three or more physicians) with proven work experience in both clinical and administrative areas. Previous experience in women's health or reproductive endocrinology and infertility – preferred Previous Team Lead or Supervisor experience – required Knowledge of medical terminology – required Must have a valid driver’s license and be able to travel between offices as needed. Technical Skills Working knowledge of Microsoft Office, especially Outlook and Excel. EMR experience – required Experience assisting in office procedure and office machines (i.e., computer, fax, copier, etc.). Phlebotomy experience – preferred Benefits IVI RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. Medical, Dental, Vision Insurance Options Retirement 401K Plan Paid Time Off & Paid Holidays Company Paid: Life Insurance & Long‑Term Disability & AD&D Flexible Spending Accounts Employee Assistance Program Tuition Reimbursement EEO IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages. #J-18808-Ljbffr IVI RMA GLOBAL