Leasing Consultant

Leasing Consultant

The Leasing Consultant is responsible for the leasing of apartments, processing applications and community outreach. The Leasing Consultant follows all policies and procedures established by the Community Manager and Lockwood Management.

Typical Duties:

• Take telephone inquiries from prospective residents, obtain information about prospects needs; describe apartment and community benefits, set appointments.
• Greet and welcome prospective residents and complete the registration information card for each prospect.
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Lease apartments to qualified applicants in accordance with company procedures and Equal Housing Opportunity requirements.
• Assist prospective resident and encourage the sale through closing the prospect, and then help them complete the resident application and verification forms. Obtain credit and other information as needed and forward to the Community Manager for processing and approval.
• Notify prospective residents of approvals and schedule move-ins and keep in contact with the prospect throughout the process.
• Consistently follow up with prospective residents via telephone and e-mail.
• Receive service requests and input into the computer system.
• Demonstrate model apartment homes and market-ready apartments and community amenities. Maintain current knowledge of building amenities, local agencies and community resources, of interest to residents.
• Inspect model apartment homes and market ready apartments, perform light cleaning, dusting, and vacuuming as necessary. Inform the General Manager of needed improvements and repairs.
• Perform necessary paperwork correctly and in a timely manner. Responsible for completion of all necessary forms on new residents and recertification forms for existing residents.
• Type lease and maintain lease records. Assist with lease renewals.
• Receive and receipt all application fees, security deposits and initial rents.
• Input deposits into the computer system as directed and physically take deposits to the bank.
• Ensure that each apartment is ready for occupancy and test and distribute keys, resident handbooks and other appropriate paperwork at the time of lease signing. Verbally go over lease, community rules, and what to do in case of a fire with all new residents.
• Assist new residents with move-in inspection and any other tasks such as signing up for meals, housekeeping, laundry, carport, etc Assist existing residents with maintenance service requests and follow up to make sure the work is completed to the resident's satisfaction.
• Maintain a listing of vacant and rentable apartments.
• Maintain and use a property waiting list for prospective residents.
• Complete weekly marketing, leasing and traffic reports. Monitor advertising effectiveness.
• Conduct market surveys and shop competitive apartment communities as directed by the Community Manager. Maintain a constant awareness of area market conditions.
• Seek out new residents by developing and maintain a presence in the community through outreach to chambers of commerce, religious organizations, senior centers, employers, relocation companies and realtors, etc.
• Be knowledgeable and aware of, and adhere to all local, state and federal laws applicable to the leasing of apartments. Understand the applicable income requirements for residents and Fair Housing Laws.
• Assist the Community Manager in the development and implementation of a positive resident relations program for the property.
• Participate in company-sponsored continuing education and training programs.
• Assist Community Manager with any other tasks as needed.
• Preparation of Monday Reports and variance reports, as directed.
• Maintain clear lines of communication.
• All other duties as assigned.

Skills and knowledge necessary for satisfactory performance include but are not limited to:

• High School Diploma or GED required.
• Valid Driver's License
• 2-3 years' experience in sales or customer service.
• Excellent communication skills both orally and written. Must be able to clearly speak and understand English.
• Excellent customer service skills.
• Proven ability to sell.