Semiconductor Field Service Technician

Semiconductor Field Service Technician

Manassas, Virginia, United States

About the Job Semiconductor Field Service Technician

The Semiconductor Field Service Technician III (Technician, Engineering III) performs technical support of high vacuum PVD equipment and related robotics. The individual must understand and have experience with vacuum technology, general practices, and procedures in the semiconductor industry and successfully perform field service duties in customers clean room. Position provides on-site and on-call technical support, which may require off shift work.

This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

This position will require travel to Japan for the first 3-6 months for training.

• Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
• Troubleshoot hardware and software related issues and implement solutions
• Collect data for software related issues and discuss with headquarters in Japan
• Accurately document all maintenance activity and provide field service reports
• Install equipment control software and maintain record of software revision history
• Participate in the installation of equipment at customers' sites
• Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
• Provide training and assistance to customer engineering team
• Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees
• Escalate serious or complicated repair problems to senior level team members

Please note this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

Qualifications

• HS diploma, GED or equivalent experience required plus 2-4 years of related experience
• Minimum of 2 years of experience working on vacuum equipment preferred.
• Multi chamber cluster systems and robotics experience are highly preferred
• Ability to understand electrical and mechanical drawings to troubleshoot problems.
• Experience with PLC and other software applications is a plus
• Ability to work independently following initial training and 3-6 months of on-the-job training
• Must have analytical skills for problem analysis and resolution
• Decide on problem solving road map and follow methodical means to resolution
• Decide and recommend spare and consumable parts for PMs and repairs
• Job will require international travel for training
• Domestic and international travel required (must have up-to-date travel documents).
• Valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
• Position may require ability to work flexible shifts
• Requires ability to lift approx. 50 lbs.
• Bilingual Communication skills helpful but not required. (Japanese/English)
• Substantial amount of standing, walking, typing, grasping, talking and hearing.