Client Care Representative

Client Care Representative

Lexus of Wesley Chapel is looking for energetic, customer-focused professionals to join our award-winning Client Care team. This isn't your average call center position. As the first point of contact for our guests, you'll deliver the white glove experience Lexus is known for while helping customers with both Sales and Service appointments.

If you're someone who enjoys building relationships, staying busy, exceeding goals, and creating exceptional experiences, we'd love to meet you.

What You'll Do

• Make 75+ outbound calls daily while maintaining exceptional customer service.
• Handle inbound calls, internet leads, texts, and digital inquiries.
• Schedule appointments for both our Sales and Service departments.
• Deliver a professional, personalized, white glove experience from the very first interaction.
• Build rapport with guests and create excitement about visiting our dealership.
• Maintain accurate notes and follow-up in our CRM.
• Work closely with Sales and Service teams to ensure a seamless guest experience.
• Meet individual and team performance goals.

What We're Looking For

• Positive, energetic attitude with a strong work ethic.
• Comfortable working in a high-volume, fast-paced call center environment.
• Excellent communication and relationship-building skills.
• Ability to multitask and stay organized.
• Customer service or call center experience is preferred, but we're willing to train the right person.
• Professional demeanor with a passion for delivering outstanding guest experiences.
• Weekend availability is required.

Schedule

• Full-time, 40-hour work week
• Weekend availability required
• One full weekend off each month

Compensation & Benefits

• Competitive hourly pay plus uncapped commission
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Employee discounts
• Paid training
• Opportunities for advancement within a growing organization

Why Lexus of Wesley Chapel?

At Lexus of Wesley Chapel, we believe every guest should feel like they're visiting our home. Our Client Care Representatives play one of the most important roles in our dealership by creating memorable first impressions and setting the tone for an exceptional ownership experience.

If you're ready to work with an incredible team, grow your career, and be rewarded for your performance, apply today!