Operations Manager

General Summary The Assistant Operations Manager assists and directs members/guests, monitors incoming inquiries, and ensures proper check‑in procedures are followed. The role includes engaging the club member base, greeting and interacting with members, and conducting member satisfaction surveys. The AOM is responsible for dues growth by maintaining a friendly, customer‑service environment and achieving monthly dues results. Essential Duties & Responsibilities Resolve member concerns and complaints professionally within UFC Gym corporate and club parameters. Monitor club facilities for appearance and equipment, resolving or escalating issues that detract from the member experience. Assist in directing janitorial service. Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience. Ensure all front desk, kids club, and Armbar adhere to policies and procedures. Drive club efforts in achieving revenue goals in Dues, Retail, Juice Bar, and ancillary revenue. Collect member EFT dues, make phone calls for past‑due members and members with invalid credit cards. Work with OM to plan and implement promotions and merchandising. Ensure retail is optimally merchandised and displayed, and that merchandise transfers occur per company policy. Follow up with compliance checks by monitoring club systems and employee performance. Ensure system procedures are accurately followed: POS procedure, desk set‑up, file organization, member check‑in, class check‑in, telephone inquiry, guest registration, cash handling, member ID cards. Maintain an efficient back office. Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control. Make daily banking deposits Monday through Friday. Order and maintain all supplies. Supervise POS operations and file daily and weekly club revenue reports. Manage inventory receiving and control activities per company guidelines, preparing inventory reports. Customer Service Greet all incoming members and guests. Ensure guest fitness profiles are completed and appropriate fees are collected. Answer all incoming inquiries and direct or transfer calls/guests as appropriate. Handle member service issues, including personal training, guest, lost and found items, new membership cards, address changes, EFT setup or changes, and billing and payment questions. Record lost and found items on the loss‑and‑found property log and secure items per policy. Ensure required forms are available, completed, and processed properly (e.g., Kid’s Club, Group X reservation sheets). Promote and sell merchandise. Assist in planning and implementing promotions and merchandising. Keep front desk area and lobby clutter‑free and orderly. Perform general cleaning duties, including hourly locker room checks. Ensure all team members are in proper uniform. Organization Relationships The Assistant Operations Manager reports directly to the Operations Manager and/or General Manager and enforces all policies and procedures with the operations team, interacting with all club members and employees. Required Qualifications Knowledge, skills & abilities Energetic with a friendly, outgoing personality and positive attitude. Strong interpersonal and communication skills, including telephone etiquette. Strong customer service focus. Ability to understand and follow oral and written instructions. Multi‑tasking with accuracy and attention to detail. Team player with a can‑do attitude. Adherence to meal and rest break periods; clock‑in and out for all shift times. Minimum certifications/educational level High school diploma or GED required. Current CPR/AED certification. State certification (see state specific requirements). Completion of Kid’s Club Attendant training before working alone in Kid’s Club. Minimum experience 2+ years customer service experience in health club, retail, hospitality, or food service industry. Experience with multiple phone lines preferred. Basic computer skills. Physical requirements Stand, reach with hands and arms, stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 25 pounds. Stand and remain on feet for a full shift. Compensation $14.00 per hour EEO Statement If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr