Front of House Manager

Chick-fil-A Oregon (OH) – Front of House Manager

A Front of House Manager at Chick-fil-A Oregon is a leadership role responsible for overseeing front-of-house operations, ensuring excellence, and building a culture of hospitality, growth, and care. This role combines hands-on leadership with operational oversight to deliver strong guest experiences and develop Team Members and Leaders.

If you thrive in a purpose-driven, team-oriented environment centered on service and respect, this is an opportunity to make a meaningful impact in the Oregon community. You will model servant leadership, develop others, and ensure every guest receives fast, friendly, and remarkable service.

In this role, you oversee FOH operations including guest service, order taking, dining room hospitality, drive-thru execution, and guest flow. You lead Team Members and Shift Leaders in real time to maintain smooth, efficient operations in a clean, welcoming environment. You coach performance, uphold standards, and step in as needed to support the shift.

This fast-paced position requires strong communication, situational awareness, and the ability to manage multiple priorities. Successful Front of House Managers lead with urgency and care while maintaining high standards for speed, accuracy, hospitality, and teamwork.

As a Front of House Manager at Chick-fil-A Oregon, you are stepping into a key leadership role, responsible for guiding our team, driving operational excellence, and fostering a culture of growth and hospitality.

Managers serve as both strategic leaders and hands-on support, ensuring that the restaurant runs smoothly while empowering Team Members to reach their full potential. This position involves overseeing specific areas of the restaurant's operations, leading shifts, coaching Team Members and Leaders, and collaborating closely with the leadership team to achieve performance goals.

Minimum Full-Time Availability: 32+ hours a week

Be available to lead at least 2 closing shifts per week (start at 4pm), with one of those closes being either Friday or Saturday

Ability to lift 50 pounds

Ability to be on your feet for extended periods of time

Willingness to become ServSafe certified

$20 – 24/ hour

Exact rate depends on availability and experience.

To glorify and honor God by being Oregon's most caring organization, where guests feel at home, team members flourish into leaders, and our community grows stronger.

Servant Leadership – We lead by example and put others first.

Integrity - We do what is right, even when no one is watching.

Dignity and Respect - We treat every person with dignity, kindness, and respect.

Growth and Excellence . We embrace feedback, overcome challenges and take ownership

Hospitality Always

We put the guest at the center of every decision and create experiences defined by warmth, kindness, and genuine care. Our hospitality extends beyond the four walls of the restaurant, and every Team Member is empowered to deliver Second Mile Service that makes each guest feel valued and welcome.

Uphold the Legacy

We honor the Chick-fil-A legacy through disciplined stewardship of our restaurant, our standards, and our responsibilities. We carry that legacy forward by creating a safe, clean, and well-maintained environment where every detail reflects our commitment to excellence.

Serve with Excellence

We take pride in serving every guest with our very best. Through intentional preparation, teamwork, and attention to detail, we serve food that is fresh, accurate, timely, and worthy of the trust our guests place in us.

Ownership of the entirety of the FOH guest experience (all destinations, dayparts, etc.)

Oversee and improve all FOH operational systems and processes

Aware of the staffing for all days and dayparts in the FOH

Lead, train, and develop the entire FOH Team Leader Team to run great shifts

Lead, train, and develop all FOH Team Members to serve guests well

Create and update individual scoreboards for direct reports

Troubleshoot issues with IT, equipment, and systems/processes in the FOH

Lead monthly FOH Team Leader meetings

Organize and provide strategy around achieving our thematic goal as it pertains to the FOH

Conduct bi-annual performance reviews for team leaders and team members

Ensuring interpersonal team member relationships are strong and healthy

Support and mentor Team Members, Shift Leaders to build a cohesive and effective team.

Collaborate with the leadership team on strategic planning, goal setting, and performance analysis.

Handle and resolve guest concerns with professionalism and empathy

Maintain a hands-on presence, working alongside the team during peak hours.

Close at least two nights per week, including either a Friday or Saturday night (required).

All other tasks as assigned

Must be eligible to work in the United States

Must have reliable transportation

Previous leadership or supervisory experience required.

Strong interpersonal, communication, and conflict-resolution skills.

Ability to work in a fast-paced environment and make decisions under pressure.

Dependable, punctual, and able to work a flexible schedule (including mornings, evenings, weekends).

Comfortable handling cash and managing financial reconciliation.

Good organizational skills and ability to delegate and follow through.

Strong alignment with Chick-fil-A Oregon values.

Quality and Quantity of FOH Leader Team

Guest Experience Scores

OSAT

Attentive and Friendly Team Members

Cleanliness

Fast Service

Order Accuracy

Smart Shopper Report

Flexible scheduling

Closed on Sundays

Leadership development and advancement opportunities

Scholarship opportunities twice a year

Employee meal

Health, dental, and vision insurance options

Leadership Growth Opportunities

Manager → Director

Chick-fil-A Oregon (OH)

2850 Navarre Avenue, Oregon, OH 43616

Weekend availability

Day shift

Night shift

Overtime

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

Employee discount

Paid training