Senior Staff SDET, Customer Engineering

Responsibilities

• Own quality architecture and long-term engineering strategy for critical systems and initiatives.
• Design shared quality platforms, automation frameworks, test infrastructure, quality patterns, and guardrails used across multiple teams.
• Lead AI-assisted testing strategy, including autonomous test generation, intelligent test selection, agent-based failure triage, and self-healing automation.
• Build trustworthy AI testing workflows and integrate AI agents into CI/CD release decision pipelines.
• Design evaluation suites, golden datasets, LLM-as-judge scorers, and statistical testing approaches for AI-powered features.
• Test AI-generated application code and evaluate hallucination, safety, response stability, and behavioral correctness.
• Define quality metrics, dashboards, release confidence indicators, and post-incident improvement processes.
• Remain hands-on in critical quality systems and automation code while serving as the technical leader for strategic initiatives.
• Mentor senior SDETs, quality engineers, and technical leaders, and establish hiring, coaching, and talent development standards.
• Partner with Engineering and Product leadership to embed scalability, resilience, and customer-centric quality decisions into planning.

Requirements

• 10+ years of hands-on experience in quality engineering or SDET roles, including architecting quality strategy and automation platforms across multiple teams.
• Experience designing and scaling full-stack test automation frameworks across frontend web, mobile, and backend/API systems using tools such as Playwright, Cypress, Selenium, Appium, or Postman.
• Deep proficiency in one or more programming languages such as JavaScript, TypeScript, or Kotlin, with experience building production-quality automation frameworks and tooling.
• Hands-on experience applying AI to testing, including LLM-assisted test generation, agent-based workflows, intelligent test selection, or self-healing automation.
• Experience defining quality architecture, standards, shared quality platforms, and test infrastructure across many teams.
• Experience embedding quality gates into CI/CD systems such as GitHub Actions, CircleCI, or Jenkins.
• Experience mentoring and developing senior quality engineers and technical leaders and raising the technical bar across an organization.
• Experience leading post-incident and root-cause analysis that drives architectural and process improvements.
• Strong judgment on delivery trade-offs, system resilience, maintainability, and quality risk.
• Strong executive communication and ability to influence engineering and product leadership.
• Experience with performance and load testing at scale.
• Familiarity with LLM observability and evaluation tools such as Braintrust, Arize, MLflow, or LangSmith.
• Experience with cloud-based testing platforms such as AWS Device Farm, Sauce Labs, or BrowserStack.
• Experience with e-commerce or healthcare platforms, regulated environments, internationalization and localization testing, or LLM/ML evaluation infrastructure is beneficial.
• Experience building quality engineering communities of practice or contributing published writing, talks, or open-source work is beneficial.

Benefits

• Competitive salary and equity compensation for full-time roles.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Comprehensive medical, dental, vision, and parental leave benefits.
• Employee Stock Purchase Program and 401k benefits with employer matching contribution.
• Offsite team retreats.
• Flexible/remote work approach is referenced, with additional details available through the company careers materials.