Front Desk Clerk

$16 per hour

Home2/TRU Grove City

Newark, OH

Front Desk Clerk Home2 Suites / Tru by Hilton, Grove City, OH

Pay: $16.00 per hour
Position Type: Full-Time

Benefits

Benefits begin 30 days after hire
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Critical Illness & Accident Insurance
Paid Time Off (PTO)
Hotel Discounts

Job Summary

We are seeking a friendly, professional Front Desk Clerk to provide exceptional guest service and support daily front office operations. The ideal candidate will greet guests, handle reservations and check-ins/check-outs, answer phones, manage front desk transactions, and help ensure an outstanding guest experience.

Key Responsibilities

Greet and assist hotel guests in a courteous and professional manner
Process guest arrivals, departures, and special requests efficiently
Maximize revenue opportunities through upselling and rate management
Follow hotel cash-handling procedures
Maintain a clean, organized front desk area
Address guest concerns and work toward prompt resolution
Report safety, security, and maintenance concerns to management
Complete shift reports, cash drops, and other front desk duties
Maintain proper key control procedures
Comply with hotel, brand, and company standards and policies
Work closely with the sales team to identify revenue opportunities
Utilize the property management system (PMS) effectively
Attend meetings and training sessions as required
Be flexible with scheduling and available to work various shifts

Qualifications

Previous customer service experience required
Hotel front desk experience preferred
Strong communication and interpersonal skills
Excellent customer service and problem-solving abilities
Proficient in English, both verbal and written
Reliable, professional, and team-oriented

What We're Looking For

We value associates who are dedicated to delivering exceptional guest experiences, maintaining professionalism, and contributing to a positive team environment. Adaptability, dependability, and a willingness to learn are essential.

Apply today! We look forward to hearing from you.

Compensation details: 16 Hourly Wage

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Vacancy posted 5 days ago

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