Regional Service Manager

Regional Service ManagerAnaheim, California, United States; San Diego, California, United StatesSummaryThe Regional Service Manager partners with the Vice President of Maintenance Services to support maintenance operations across multiple communities. They are responsible for establishing and maintaining service standards, improving operational efficiency, overseeing capital projects, expense control and supporting the development of onsite service teams. They provide training, guidance, and oversight to ensure consistent, high-quality maintenance performance.Principal Duties and ResponsibilitiesTraining and DevelopmentEstablish and monitor standards for cleanliness, grounds, amenities, maintenance shops, service requests, and make-ready completionDevelop and maintain preventative maintenance programsIdentify property-level needs and communicate deficiencies to Operations Managers and the VP of Maintenance ServicesProvide hands-on training and troubleshoot support in areas such as plumbing, electrical, and appliancesCoordinate support across communities to reduce reliance on outside contractorsMaintain certification records and ensure compliance with required credentialsDeliver service team training at least quarterly to enhance performance and technical knowledgeReview and support coordination and execution of emergency servicesCommunity Inspections and Quality AssuranceConduct regular inspections of service team work and provide feedback to VP of Maintenance Services and Operations Managers leadership at least monthlyEstablish and maintain Quality Assurance Review (QAR) standards and assist in action plans and follow-up for bi-annual reviewsAssist with acquisition inspections and property assessmentsVendor and Contract ManagementDefine scope of work, service standards, and pricing for vendorsEvaluate maintenance practices to ensure cost-effective and high-quality outcomes including outside contract services, training support and replacement standardsImprove procurement processes for parts, supplies, and toolsNegotiate pricing to maximize value and control costsCapital Improvement ProjectsAssist and review scope of work for capital projectsOversee capital project work, support timeline/completions, and approve progress payments and final sign-off of the projectsCommunicate with Community Managers, Service Managers and Operations Managers on capital project schedules, responsibility, and completionsFinancial PerformanceImprove Cost Per Unit at each community - Maintenance Parts and Supplies, Turn Over Costs, Exterior Maintenance, Replacements, Contract ServicesEstablish standards for Service Managers to participate in 30-60-90 day forecasting with Community ManagersIdentify opportunities to reduce replacement and operating costs while maintaining quality standardsLeadership and OversightProvide direction to contractors and oversee project execution through Service and Community ManagersSupport onboarding and ongoing development of Service Managers, including coaching and performance managementEnsure compliance with Griffis service standards across all communitiesDemonstrate customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgencyIdentify opportunities to improve efficiency, processes, and overall team performanceQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Preferred Education and ExperienceDemonstrated commitment to valuing diversity and contributing to an inclusive work environmentBachelor's degree from a four-year college or university is preferred; high school diploma or GED is requiredA minimum of 3 years' experience in multi-family housing is requiredEPA certifications Type I and II or Universal for refrigerant recycling is requiredCPO certification and all certifications as required by State and Local jurisdictions is requiredStrong organizational and time management skills with the ability to work independentlyAbility to adapt to changing priorities in a fast-paced environmentStrong problem-solving and decision-making skillsEffective communication and interpersonal skillsDemonstrated commitment to fostering an inclusive and respectful work environmentIntermediate proficiency in Microsoft Office (Outlook, Excel, Word)Experience with Bluebeam or similar tools for blueprint review and markupsFamiliarity with Smartsheet or similar project tracking toolsOtherAbility to travel as business needs dictateNote: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.Perks/Benefits:At GR we recognize that exceptional people need exceptional rewards. Beyond our competitive total compensation packages, your schedule at GR will provide you with a quality of life that is difficult to achieve within hospitality or hotel roles. Additionally, our benefits package reflects our respect for workplace contributions, professional goals and personal priorities.Griffis Residential offers the following benefits to full time Associates:11 paid holidays per year including floating holidaysUp to 16 hours of volunteer time offMinimum of 120 hours (3 weeks) of paid time off (PTO) accrual starting immediately for new hiresMedical insurance program optionsDental insuranceVision insuranceFlexible Spending Accounts and Health Savings AccountsCompany paid Basic Life/AD&D insurance for Associate (1x your annual base earnings up to a maximum of $350,000)Voluntary Life/AD&D insurance for Associate, spouse, and childrenCompany paid short and long term disability programGroup accident insurance, critical illness insurance, hospital care planEmployee Assistance Program (EAP)Paid New Parent Leave (up to 6 weeks of 100% wage replacement for primary caregivers and 2 weeks 100% wage replacement for secondary caregiver)Generous tuition reimbursement up to $5,250 per yearAssociate Referral Award Program of $1,000PTO Donation ProgramPTO Exchange for Student Loan Repayment ProgramWellness Program including reimbursement for fitness and mindfulness memberships/subscriptionsAssociate discount program for travel, hotels, cell phones, pet insurance, and everyday itemsAssociate Recognition ProgramsGriffis Residential 401K Retirement Savings Plan with company matchOnsite Associate Bonus ProgramCorporate Associate Bonus ProgramRental Discount of 20%-50%Salary Range$126,000 - $136,000 USDThis position will remain open for a minimum of 3 days and may close at any time thereafter without notice.