988 Crisis Counselor

This position responds to and manages calls for the 988 Suicide and Crisis Lifeline; callers of all ages who may be experiencing emotional distress, mental health crisis, and those who may be actively suicidal. Duties and Responsibilities: Answer calls on assigned incoming lines in accordance with the organization's training and scope Assess for risk, provide crisis intervention, complete safety plans, and make appropriate referrals to resources in the community Place outgoing and follow-up calls to callers, third parties, and community resources when needed Document calls in an accurate and timely manner in web-based software Assist with placing rescue calls as needed for callers requiring emergency assistance Be equipped to apply crisis intervention tools and techniques and make appropriate connections to community resources Preform additional responsibilities as they develop and are assigned Additional requirements: Active listener that is patient, non-judgmental, collaborative with strong interpersonal and empathy skills Possesses strong documentation skills that can collect all necessary data Ability to adapt quickly to various procedures for each incoming/outgoing call Can exercise good judgement and decision-making skills, particularly in a crisis Effectively multi-task and use internal messaging system during calls and throughout shift Can participate in required trainings, supervision, and meetings Communicate effectively and frequently throughout shift with supervisors and crisis team staff; can promptly alert supervisor of concerns and seeks guidance/support when needed Work in collaboration with St. Vincent's Crisis Prevention and Response Team Good working knowledge of resources in the community Other important features: Education Requirements : Bachelors in a Mental Health/Human service field Shifts may vary; including evenings and weekends Remote option may be available once trainings have been completed and employee has proven enough competence to practice remotely #J-18808-Ljbffr