System Analyst

Job Description:

Position Overview:

The Senior Business Systems Analyst will support the customer's Artificial Intelligence (AI) Program by providing business analyst support for product research, piloting, and business-area AI research and development (R&D).

This role requires a blend of technical and analytical expertise, stakeholder engagement, and Agile experience to accelerate the delivery and adoption of AI capabilities.

The analyst will work closely with the joint customer-AI Consultant teams to identify, evaluate, and deliver high-value AI use cases.

Key Responsibilities:

• AI Systems/Product Research, Evaluation, and Piloting:
• Maintain a tracker of AI-related products (commercial and open-source).
• Coordinate technical and security requirements gathering across stakeholders.
• Recommend products/models for proof-of-concept and pilot testing.
• Conduct vendor risk assessments and document findings.
• Manage project plans and documentation for product sourcing and acquisition.
• Facilitate customer and vendor meetings and capture meeting notes.
• Lead/support pilot coordination, including test case development, feedback analysis, and procurement recommendations.
• Support PI planning to capture planning inputs and prioritize use case selection and PI readiness activities.

Agile Sprint Team Support:

• Support sprint-based development (or evaluation) for AI products and enhancements.
• Update product backlogs with user stories, acceptance criteria, and assignments.
• Develop sprint plans and prioritization schedules.
• Deliver release notes and maintain change control logs.
• Report on security-related incidents and provide weekly summaries.
• Produce ad-hoc analysis reports and technical documentation.

AI Research and Development (R&D):

• Host design thinking and discovery sessions to identify emerging AI use cases.
• Collaborate with the AI Program to prioritize use cases during PI planning.
• Define business goals and map systems, processes, and applications at a technical level.
• Propose AI solutions to meet business needs and report capability gaps.
• Support business process reengineering efforts with planning and scoping.
• Develop proofs-of-concept to demonstrate business value.
• Write project plans outlining requirements, success criteria, and effort estimates.
• Deliver results reports with findings, cost/delivery estimates, and recommendations.
• Organize prioritization sessions to select use cases for production.
• Partner with customer staff to deliver production-ready AI systems and processes.

Required Skills and Experience:

• 7+ years of experience in business analysis, product research, and Agile environments.
• Strong understanding of AI technologies, use case development, and enterprise implementation.
• Experience with vendor management, pilot coordination, and R&D activities.
• Proficiency in Agile methodologies (including SAFe) and sprint planning.
• Excellent communication, facilitation, and documentation skills.
• Familiarity with business process mapping and reengineering.
• Ability to work proactively, lead meetings/working sessions, and deliver client-ready artifacts and deliverables.

Certifications (Required or Preferred):

Required

• Certified Business Analysis Professional (CBAP) or PMI-PBA
• Agile certification (e.g., Certified Scrum Product Owner (CSPO), SAFe Agilest)

Preferred

• Scrum Master certification
• AI-related certifications
• Project Management Professional (PMP)

Reporting & Collaboration:

• Reports to the AI Consultant Task Lead and collaborates with joint customer-AI Consultant AI Program teams.