Inside Customer Service Rep/Data Entry Clerk

Job Description

Job Description

Inside Customer Service Representative / Data Entry Clerk

 

We are adding to our already amazing team! AGM is seeking a dynamic Inside Customer Service Representative to play a pivotal role in ensuring our customers' needs are met with professionalism and precision. In this role, you'll be at the forefront of our customer interactions, collaborating closely with various departments to provide top-notch service and solutions. Visit to learn about our products and services!

 

Qualifications: 

• Analytical Excellence: Display strong analytical skills to efficiently address customer inquiries and provide optimal solutions.
• Team Player: Thrive in a collaborative environment, contributing positively to team dynamics and motivation.
• Effective Communication: Exhibit exceptional interpersonal and communication skills, adapting your approach as needed.
• Adaptability: Possess the ability to switch focus quickly while maintaining efficiency and accuracy.
• Tech-Savvy: Showcase computer literacy, solid typing skills, and an aptitude for navigating digital tools.

 

Education and Experience: 

• Must have at least a High School Diploma or General Education Degree (G.E.D.) from an accredited institution. 
• An Associate's degree (A. A./A.S.) from a two-year college is preferred, or an equivalent combination of education and experience.
• Two or more years of relevant experience and/or training in client management, customer relations, and data entry is required.

 

Key Responsibilities: 

• Respond promptly to customer inquiries via phone, fax, or email, accurately determining their requirements and needs.
• Utilize available resources to provide quotes and process orders efficiently, maintaining meticulous documentation.
• Effectively communicate pricing, lead times, and product information to both new and existing customers.
• Collaborate with various departments to fulfill special customer requests, optimizing solutions and building strong customer relationships.
• Stay informed about our production and shipping methods to ensure accurate delivery timelines and proactive communication.
• Champion continuous improvement by suggesting enhancements to office procedures and departmental performance.

 

Language Skills: 

• Must have excellent fluency in written and spoken English.
• Be proficient in reading and interpreting customer requests, catalogs, and documents.

• Skilled in writing routine reports, emails, and memos.
• Capable of effective verbal communication with customers and colleagues.

 

Mathematical Skills: 

• Able to calculate figures and amounts such as discounts, interest, commissions, and percentages.

 

Physical Demands: 

• Comfortable with regular talking and hearing.
• Capable of standing, walking, sitting, reaching, and occasionally stooping or kneeling.
• Able to lift and move up to 25 pounds occasionally.
• Possess specific vision abilities, including close and distance vision, color vision, peripheral vision, and depth perception.

DRUG AND NICOTINE SCREEN/TEST REQUIREMENT  

Any job offer is contingent on the candidate successfully passing a drug and nicotine screening.  

 

COMPREHENSIVE BACKGROUND CHECK REQUIREMENT 

Job offers are contingent upon the candidate successfully clearing a comprehensive background check.

ADDITIONAL ELIGIBILITY QUALIFICATIONS  

This position requires U.S. Citizenship, U.S. Permanent Residency, or status as a U.S. Person as defined by 8 U.S.C. 1324b(a)(3)).  

Please note that this is an on-site role, and remote work arrangements are not available. Candidates must be willing and able to work at our facility during designated working hours. 

 

Why You'll Love Working with Us: 

• Engaging Collaboration: As an integral part of our team, you'll work closely with Sales, Planning, Production, Engineering, Contracts, and Shipping departments to ensure seamless customer service delivery.
• Professional Development: We believe in nurturing talent. You'll have the chance to learn and grow within a supportive environment that values your contributions.
• Customer-Centric Impact: Your efforts will directly contribute to the satisfaction and success of our valued customers. Your dedication to our "Courtesy and Professionalism Policy" will make a meaningful difference.