Bilingual FT/PT Spanish/English Customer Service Agent Remote

Job Description

Job Description

Bilingual Customer Service Representative - Remote

Job Type: Full Time/Part Time – Work from Home

Hours: Vary, Midshift/Evening

Salary: $15.00

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year

Job Summary:

We are looking for remote bilingual customer-oriented service representatives who provide high-level customer service solutions to all customers/clients daily. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

Manage large amounts of inbound calls and make consistent outbound calls.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and the ability to adapt/respond to different types of characters
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing
Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
Computer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided training.
Flexibility with scheduling and work hours
Other requirements may vary as management determines.
Driven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industry
Experience working with an automatic dialer
Must be computer literate
Pleasant phone demeanor
Minimum of one year of previous high-volume call center experience
Bilingual Spanish/English
Experience in BOTH inbound and outbound environments

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (Ethernet cable)
USB-connected Headset
Webcam
A quiet, dedicated place to work free from distractions, including pets and children.