V.I.P Hotel Manager - FIFA World Cup 26 | San Francisco

V.I.P Hotel Manager – FIFA World Cup 26™ | San Francisco Department: Tournament Time Role | SP Employment Type: Fixed Term Contract Location: San Francisco Description At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. FIFA World Cup 26 Skills Framework ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. Main Activities and Responsibilities Reporting to the Senior Manager VIP/Venue Hotels the Manager VIP Hotel will be a key member of the FIFA World Cup 26 Accommodation team and will work in close collaboration Operational Services and other key individuals responsible for delivering seamless FIFA-related operations at the VIP hotel, including service activation, guest accommodations, meeting space coordination, logistics management, and daily collaboration with hotel staff and FIFA HQ to ensure a world-class experience for VVIP guests, while managing invoicing, on-site issue resolution, and adherence to FIFA service standards. Consolidate requirements from all FIFA Functional Areas at the VIP Hotel. Provide a centralized overview to hotel management and FIFA HQ. Oversee the activation of all FIFA-reserved services at the VIP Hotel. Coordinate the hotel briefing before the first arrivals. Participate in daily meetings with hotel staff and FIFA functional areas to review arrivals, room allocations, no-shows, and FIFA Club updates. Manage and verify rooming lists, ensuring accurate room assignments per FIFA service levels. Conduct pre-checks of VVIP suites to ensure correct room setup and collateral placement. Ensure a seamless check-in process, briefing reception staff on FIFA Service Levels, and preparing room keys for VVIP guests. Coordinate and supervise all logistical operations, including storage and deliveries. Centralize and oversee the booking schedule for meeting room requirements across all functional areas. Ensure daily readiness of meeting rooms and F&B services. Manage the relationship with the hotel during the implementation of the FIFA Club. Provide daily reporting and participate in meetings with FIFA HQ. Address and resolve on-site issues with hotel staff and FIFA Functional Areas. Monitor hotel invoices and verify account accuracy daily. Conduct daily checks of guest charges to be settled at check-out. Reconcile final invoices with actualized room usage, ensuring credits and complimentary rooms are applied. Dates June 6, 2026 to July 4, 2026 Your Profile Education & Qualifications Bachelor’s degree in a relevant field (business administration, management, leadership, entrepreneurship) Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required Willingness to work outside core working hours (online workshops accommodating different time zones) Work Experience 5 years experience in planning and leading in a guest-related service environment Strong background in managing high-end or luxury hotel services, ensuring VIP and VVIP guest experiences meet premium standards. Proven ability to manage high-profile clients, coordinate with hotel management, and ensure seamless guest experiences. Experience in monitoring invoices, reconciling accounts, and ensuring contract compliance with hotel services. Ability to liaise with FIFA Functional Areas, hotel staff, and other key stakeholders to implement service levels and operational plans. Skilled in on-the-spot issue resolution, ensuring smooth operations under pressure. Understanding of tournament operations and large-scale accommodation management. Languages Fluent in English. Spanish and/or French proficiency is a plus Technology Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools Equal Opportunities FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr