Front Desk Supervisor

Front Desk Supervisor

The Front Desk Supervisor is responsible for assisting the Assistant General Manager or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. This is a working supervisor role in respects to all departments and is to set a high standard of professionalism and service as an example to others within the hotel.

Qualifications:

• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems, as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

Responsibilities:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Always maintain a friendly and warm demeanor.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all message's packages and mail in a timely and professional manner.
• Be aware of all rates packages and promotions currently underway.
• Be familiar with all in-house groups.
• Be aware of all closed out and restricted dates.
• Be able to perform all duties of Front Desk Agent.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Ensure that associates are always attentive friendly helpful and courteous to all guest's managers and all other associates.
• Ensure the maximization of room revenue through Rooms Merchandising.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Perform any other duty as required by management.
• Assist in training of new hires and current associates on a regular basis.
• Attend meetings as required by management.
• Checks and records pertinent comments into front desk log.