ALMT Support Analyst/engineer

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Position: ALMT Support Analyst/engineer

Location: Montr al QC H3A 2A6

Duration: 12 Months

Job Type: Contract

Work Type: Onsite

Shift: 8.00AM-5.00PM

Job Description:

Business Overview:

• The APS Analyst/engineer is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.

• Such tasks include change, user request, incident, and problem management for the department.

• As required, functional support and user setup may be performed.

• The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.

• Assist the user community to resolve technical issues.

Candidate Success Factors:

• Candidates to be measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:

Results and Impact:

• Impacts division and influences peers and team

• Demonstrates good judgement when making decisions of high complexity and impact

• Relies on limited guidance for most complex decision making

• Is responsible for driving outcomes which have meaningful effect on team or department

Leadership and Collaboration:

• Creates trust with department leaders

• Acts in leadership capacity for large projects, processes, or programs for a team

Client, Customer and Stakeholder Focus:

• Able to build relationships with a mix of intermediate and senior colleagues or clients

• Interacts regularly with management and department leaders

• Demonstrates the ability to persuade and influence stakeholders at the team level

Compliance Culture and Conduct:

• Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts

• Perceived as a person of high moral character; upholds corporate values and displays high ethical standards"

Responsibilities:

Level 1 and 2 Support:

• Active monitoring of production activities

• Perform remediation steps when required

• Interface with external IT communities to resolve incidents

• Work with development community for Level 3 incident escalations

• Log work and effort in support tracking application and work with team and management to reduce recurring issues

• Available for after-hours support activities, when necessary

Change and Request Management:

• Responsible and accountable for changes to the production environment for NAR applications

• Work with development community for release prioritization

• Ensure that requests for change adhere to Group and Department Policies

• Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects:

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release

• Regular reporting to line manager for prioritization and escalation

• Conduct and participate in meetings with related communities

• Perform control result analysis and reporting and take up corrective actions as needed

• As required, take up project management responsibilities for special projects

Minimum Required Qualifications:

• 7 or more years of professional experience as a Functional Support Analyst and/or similar role

• Experience in Banking / Financial sector with knowledge of financial products

• Backoffice Settlements Systems experience preferred.

• English is mandatory given the interaction with the client based stakeholders

Preferred Qualifications;

• Unix/Linux hands on experience with knowledge of day to day commands

• Knowledge/experience in SWIFT and messages types MT/MX

• Basic knowledge of financial products(Bond,IRS,Swaps etc)

• Knowledge/experience in Oracle, CFT, Dynatrace

• Scripting and automation (Shell, Autosys, Ansible, Tower, Jenkins _)

• Strong analytical and problem solving skills.

TekWissen Group is an equal opportunity employer supporting workforce diversity.