Manager, Business Analytics

Overview This role is part of the Customer Experience Insights and Analytics Center of Excellence. As the Manager, Client Analytics, you lead a team of analysts focused on delivering high‑impact analytics and actionable insights that shape business strategy. The manager translates data into compelling stories that influence key decisions across the organization and champions continuous learning through mentorship. Responsibilities Collaborate across the business, partnering with stakeholders in Sales Operations, Account Management, and CCX units to identify opportunities and optimize programs. Proactively identify internal and external trends, risks, and opportunities, and communicate their implications to senior leadership. Work cross‑functionally to align on data strategy and deliver meaningful, business‑relevant insights to a wide audience. Lead analytical and modeling efforts, performing qualitative and quantitative analyses to support strategic initiatives. Develop standard and ad‑hoc reports that translate complex data into actionable insights and business recommendations. Use storytelling techniques to communicate findings in a clear, digestible format for diverse audiences. Lead and develop talent, providing coaching, training, and knowledge sharing. Partner with IT engineering to design and maintain dashboards and tools that monitor key business metrics, using visualization best practices and ensuring accuracy and reliability through automation and continuous improvement. Perform other duties as assigned. Qualifications Education: Bachelor’s degree in a related field; Master’s degree preferred. Experience: 4–6 years in analytics with at least 1 year of people‑leadership experience. Skills and Abilities: High proficiency in data visualization and reporting with tools such as SQL, Tableau, Cognos, PowerBI, Looker, and Microsoft Office Suite. Strong verbal and written communication, translating data into compelling narratives. High proficiency in mentoring, training, and knowledge sharing. Adaptability, time‑management, meticulous attention to detail, and organization of multiple priorities. Ability to work independently and collaboratively in a fast‑paced environment. Additional: This job description is not exhaustive and may include related duties as assigned. EEO Statement Safelite is an equal‑opportunity employer and welcomes diverse applicants. All employees are treated fairly, with no discrimination based on any characteristic protected by law, and reasonable accommodations are provided for qualified individuals with disabilities. #J-18808-Ljbffr Safelite Group