Knowledge Management Content Designer- onsite

Job Description

Job Description

On site- M-F- 8-5 (flexibility offered). THIS IS NOT A REMOTE ROLE.

The Knowledge Content Specialist is responsible for designing, structuring, and maintaining clear, user-centered process documentation and knowledge assets. This is working on an AI implementation of Salesforce.

Salesforce experience is a huge plus.

REQUIRED

• Bachelor's degree preferred (if not, must have 4-5 years of experience).
• 3 years of UX design experience to include development of decision trees and guided workflows.
• Background in instructional design, technical writing and knowledge management.
• Must have Process documentation and knowledge experience.
• Familiarity optimizing content for AI chatbots
• User centered and AI ready content design
• Proven ability to take complex processes and convert them into clear, structured SOPs, work instructions, or knowledge content that are easy to follow.
• Will need to have-portfolio ready samples ready to go

This individual ensures that all knowledge artifacts—such as SOPs, work instructions, decision trees, and bot content—are accurate, accessible, and aligned with business processes, enabling end users to quickly find and apply the right information.

Key Responsibilities
Process Documentation & Knowledge Development
- Develop and maintain human-readable Standard Operating Procedures (SOPs) and Work Instructions (WIs)
- Translate complex workflows into clear, structured, and easy-to-follow content
- Ensure documentation aligns with process maps and operational intent
- Apply ISO-aligned document control standards (versioning, ownership, updates)

Knowledge Strategy & User Experience
- Design content with a user-first mindset (agents, customers, partners)
- Improve findability and usability of knowledge assets
- Standardize formats, templates, and naming conventions
- Identify gaps and continuously improve knowledge effectiveness

Process-to-Content Translation Expertise
Proven ability to take complex processes and convert them into clear, structured SOPs, work instructions, or knowledge content that are easy to follow.

Content Optimization & Simplification Skills
Demonstrated experience improving, streamlining, and enhancing existing documentation for clarity, usability, and efficiency (human + AI consumption).

 

Company Description

Why work at G-Tech?
G-Tech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at G-Tech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!

G-Tech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications.

Company Description

Why work at G-Tech?\r\nG-Tech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at G-Tech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!\r\n\r\nG-Tech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\r\n \r\nBy submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications.