Team Manager - Boston Newbury

Job Description The Team Manager will support the Director in leading, developing, and supporting the sales, operations, and security team members to meet or exceed sales targets and elevate the Tiffany store experience. The manager will assume oversight for the store when the Director is not present and will act as a mentor, coach, and Guest Experience Manager, ensuring unsurpassed client service. Key Accountabilities Sales Manage and motivate the team to consistently achieve or exceed store sales target. Drive client development activities among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Drive business through key product pillars and KPIs. Service Lead, model, and coach based on client feedback to elevate the Tiffany Experience Index (TEI). Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on TEI performance and client feedback to improve customer service. Talent Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management processes to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi‑lingual, highly skilled talent. Set and communicate clear and challenging goals, aligned to strategic priorities and key results. Leverage training and development offerings to support growth and development and drive performance. Operational Excellence Ensure exceptional operational support to drive sales and service. Manage efficient back‑of‑house operations and ensure consistency with established procedures, identifying and executing efficiencies and best practices. Ensure compliance with all internal control procedures. Required Qualifications Minimum of 3 years of retail or luxury retail store management experience or relevant customer‑related experience (e.g., hospitality). Proven track record in sales generation and managing the achievement of sales results. Flexibility to work non‑traditional hours, including days, nights, weekends, and holidays. Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration. Proficiency with Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint), client tracking systems, and Point of Sale (POS) systems. Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). Must have authorization to work in the United States or in the country where the position is based. Preferred Qualifications A college/university degree. Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred. #J-18808-Ljbffr Tiffany & Co.