Bloomingdale's Credit Customer Care Specialist, Full time - Various Schedule w/4 of 8 weekend days

Bloomingdale's Credit Customer Care Specialist

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role in bringing our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. As a Bloomingdale's Credit Customer Care Specialist, your role involves providing a personalized and unique customer experience by addressing inquiries from Bloomingdale's customers through phone, chat, or email.

In the role of a Bloomingdale's Credit Customer Care Specialist, you will take full responsibility for addressing credit-related questions, turning each inquiry into an opportunity to create a positive outcome. Experience Advocates thrive in a culture of ongoing learning and education, aiming to develop innovative solutions. Our commitment is rooted in a passion to excel with our customers by being accessible, informed, and consistently engaging.

How Our Colleagues Spend Their Day

Our colleagues create genuine connections by starting every interaction with warmth and sincerity. They know that hospitality is a feelingshown through a smile, a kind word, and intentional conversations that build trust and lasting relationships.

When mistakes happen, they apologize authentically listening with empathy, valuing the customer's experience, and committing to making things right. They take the time to truly understand customer needs before acting.

They take ownership in every situation, being proactive in finding solutions, offering helpful resources, and communicating clearly and confidently. Their full attention is always on the customer.

To reassure customers, they follow through with clarity and consistency, delivering on promises and making things right when expectations aren't met. They know that excellence is shown by focusing on what matters most to the customer.

And they are always reasonableapproaching challenges with empathy, fairness, and sound judgment. By anticipating customer needs and feeling empowered to provide solutions, they create experiences that feel thoughtful, personal, and right.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What You Will Do

• Deliver an exceptional customer experience by warmly greeting and engaging with customers, ensuring every interaction is friendly, sincere, and professional.
• Respond promptly and empathetically to inbound calls, chats, and emails, addressing customer concerns efficiently and with understanding.
• Promote and communicate current sales, loyalty programs, and special offers to enhance the customer experience.
• Conduct thorough account investigations to resolve issues related to credit reports, billing discrepancies, payments, account balances, and other credit-related matters, ensuring timely follow-up as needed.
• Accurately document and update customer data, communications, and case details in agent desktop platforms.
• Apply an entrepreneurial mindset and empowered decision-making to efficiently manage customer accommodations.
• Maintain consistent, dependable attendance and punctuality.
• Flexibly support customer interactions across phone, chat, and email as business needs evolve.

Skills You Will Need

Communication: Demonstrates strong written and verbal skills to ensure clear, continuous communication with customers, teammates, and cross-functional partners.

Interpersonal Skills: Builds positive relationships and collaborates effectively with colleagues at all levels across departments.

Creative & Strategic Problem-Solving: Approaches challenges and opportunities with creativity, strategic insight, and technical thinking. Uses empowered decision-making to manage customer accommodations, including price adjustments, excluded items, and gift cards.

Detail Orientation: Maintains accuracy and attention to detail in daily tasks, reporting, and achieving business objectives.

Agility: Adapts quickly to evolving customer needs and changing business priorities.

Financial & Practical Skills: Accurately completes financial transactions and solves practical problems across diverse sales scenarios.

Collaboration: Partners with stores, suppliers, distribution centers, buyers, and senior executives to address complex or urgent matters, demonstrating that strong relationships are what set us apart as "Like No Other Store in the World."

Who You Are

• Passion to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment.
• Minimum of one year experience in customer service or a related field, preferably in the credit services industry or luxury selling preferred.
• Able to work a flexible schedule including evenings & weekends.
• Empathic, patient, and professional while dealing with customers, especially in stressful situations.
• Enjoy meeting people, learning about them, and sharing information.
• Strong organizational skills to manage multiple tasks with moving parts.
• Flexible and able to use sound judgment in ambiguous situations, and be able to manage multiple projects at once while maintaining superior results.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.