Full Time - Hotel Front Desk Night Auditor

OVERALL RESPONSIBILITIES

The Front Desk Night Auditor ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest during the overnight shift. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes continental breakfast as needed and keeps area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel, processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests' questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Balances cash bank at open and closing of each shift. Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard. Provides a professional image at all times through appearance and dress. Follow company policies and procedures. Able to assist, respond, resolve guest inquires throughout Overnight shift without a manager present.

POSITION DETAILS

Applicant has ability and willingness to work flexible schedule, able to pick up shifts in event of call out NA Shift 10:00pm to 6:00am Solo Shift Uniform Business Casual Attire Closed Toe Shoes

POSITION REQUIREMENTS

High school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience. Ability to stand for 8+ hours a day. Ability to work weekends, holidays, overtime (if available). PEP PMS experience (not required but strongly preferred). #J-18808-Ljbffr Lodging Dynamics