Hybrid role for End User Support Analyst - I |

End User Support Analyst – I

Duration: 12 Months+ (Good possibility of extension)

Location: Ashburn, VA / MD / Dallas, TX / Basking Ridge, NJ, any location if candidate is really good.

Working Model: Hybrid- 2 days a week initially, if all goes well, okay to give remote

Targeted Years of Experience: 1-3 years

Entry Level Responsibilities:

• As part of the sales support team, you will be responsible for responding to review, research and establish Sales Acct & NASP requests using the data and tools provided.
• Assist with CLE review, updated and duplicate cleanups to ensure CLE are unique per customer
• Review requirements, Test and accept new GCH application functionality
• Provide exceptional customer service via phone and email as necessary.

MUST HAVE SKILLS (Most Important):

• Strong skill to be able to manually review data in multiple sources and make connections between them
• Client Excel & Google Sheets usage for data analysis
• Excellent written and spoken English
• Ability to quickly learn new tools and work in a team
• Ability to work under tight timelines and meet or beat SLA's
• Ability to support system testing evening/weekends as required

DESIRED SKILLS:

• Customer service support

EDUCATION/CERTIFICATIONS:

• High School & Bachelors preferred
• Data analysis certifications preferred
• Para-legal knowledge preferred

Artech is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.