Service Advisor - Dallas, TX

Service AdvisorAt Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.Lucid is proud to announce the grand opening of our new Service Center in Dallas, Texas, located at 2439 Irving Blvd, Dallas, TX 75207. This state-of-the-art facility reflects our ongoing commitment to delivering an exceptional ownership experience while supporting the rapidly growing Lucid community across the region. As we launch this exciting new location, we are seeking talented service professionals who are passionate about innovation, customer satisfaction, and the future of sustainable mobility. Join Lucid at a pivotal moment and play a key role in building a world-class service operation from the ground up, helping to shape the future of luxury electric vehicle ownership from day one.As a Service Advisor at Lucid, you will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process. You will greet clients promptly, consult with technicians, accurately document client concerns for diagnosis and repair, and explain all service options to clients, including time and cost estimates. You will also track all client vehicles through the maintenance and repair process, ensuring that work done meets Lucid's quality standards before vehicles are returned to clients.Responsibilities:Ensure clients are informed throughout the service experience from initial contact to vehicle handoverConduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wearCheck in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentationManage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenienceUphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service providedReview and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operationsPromptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfactionResponsible for acquiring customers signatures for service authorization and service invoice via DocuSign and collecting payment for customer pay repairsExplanation of invoice to customers of repairs performed to ensure correct understanding of completed work and that all concerns have been addressed to customer satisfactionGreets incoming service clients, answer and direct phone calls, answer client questions, and take messages as neededEnsure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC stepOther duties as assignedQualifications:2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing roleExcellent interpersonal skills with a compassionate and patient demeanorProblem-solving and creative thinking skillsAbility to articulate and document details to ensure smooth workflowAbility to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledgeProficiency in computer applications such as Microsoft Office as well as learn proprietary DMS softwareFull-time, including weekends or extended hours during busy periodsWillingness to complete Lucid provided CPR training post hireValid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hirePreferred Qualifications:AA/BS in either Automotive Technology or Business Management, or equivalent work experienceKnowledge of HV systems, LV systems, and EV powertrainsStart-up experience and related fast-paced environmentsAt Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.