Product Manager II

Product Manager – Paid Membership Retention

Submission deadline for interview selection is 10/03 @3PM CT. Local to Minneapolis or Seattle preferred; in office Tuesdays if local.

Initial 11 months contract to start - Very likely to be longer-termed/ongoing

Business Overview:

The Membership Team is made up of individuals with unique backgrounds and expertise who have a shared vision and prioritization of enhancing the Member experience while simultaneously driving improvements in Member Engagement and Retention. This team is required to work with individuals across the company to help their strategies come to life, having a unique opportunity to build a strong and robust network organically.

Project Description:

As a Product Manager – Paid Membership Retention, you will be responsible for increasing customer retention for Best Buy’s paid membership programs. To do this, you will build strategies that align with higher level company strategy, while working closely with cross-functional teams to develop, test, implement and track performance of initiatives. You will engage in customer research to see and solve customer problems and execute data-driven prioritization.

This role is hybrid, which means you must be located within a drivable distance to one of our Best Buy corporate offices in Richfield, MN, Atlanta, GA, Boston, GA or Seattle, WA. You may be asked to come into the office up to three days per week.

Position Summary/Job Description:

What you’ll do:

• Demonstrate empathy for customers and steer strategies to build customer trust
• Demonstrate the test / learn / iterate mindset
• Lead teams to innovate and transform by embracing new ways of working
• Analyze customer data to identify trends and opportunities to improve retention
• Partner with cross-functional teams (decision science, marketing, product, engineering, operations) to identify and deliver experiences that improve customer retention
• Design models, success metrics, and reporting to measure the performance of retention campaigns and overall program effectiveness
• Create test plans to optimize campaign audience selection

About Us:

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Skills Overview:

What are the top five skills and number of years of experience required to perform this job?

• Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing or related fields OR equivalent experience
• 2 or more years of technology Product Management experience OR experience working with development, user experience, strategy, etc.
• 1 year of experience in strategy creation, customer-focused solutions, cross-functional leadership or related practices
• Collaborative personality with excellent leadership, verbal and written communication skills
• Ability to inspire, motivate, influence and manage cross-functional teams and stakeholders; building strong relationships is critical to our success

What are some preferred/nice to have skills the manager is looking for?

• 3 or more years of experience developing engagement strategy for e-commerce sites or mobile apps
• 2 or more years of managing loyalty, membership, or customer lifecycle marketing technology solutions
• 2 or more years of digital experimentation
• Experience of building digital acquisition, retention and loyalty strategies from the ground up

Interview Process Overview:

• Interview with hiring manager

• Interview with engineering manager, engagement manager, business manager and UX manager