Site Manager

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Agape Care – Site Manager Job Description

Position Title: Site Manager

Reports To: CEO

Locations: Agape Care Homes & Limitless Day Centers

Position Summary
The Site Manager is responsible for overseeing the daily operations of assigned homes and/or day centers, ensuring high-quality care, compliance with all Ohio Department of Developmental Disabilities standards, and delivery of Agape Care’s mission of Legendary Service . This role ensures staff accountability, consumer safety, and operational excellence across all assigned sites.

Key Responsibilities
1. Daily Operations Oversight

• Oversee day-to-day operations of assigned homes and day centers
• Ensure proper staffing ratios are maintained at all times
• Monitor daily schedules, programming, and activities
• Ensure a clean, safe, and structured environment for all consumers
• Conduct routine site visits and walkthroughs

2. Staffing & Coverage Management

• Serve as on-call contact for all call-offs, emergencies, and staffing needs
• Coordinate coverage for call-offs and last-minute schedule changes
• Assist with staff scheduling and shift adjustments
• Ensure staff arrive on time and are fulfilling their responsibilities

3. Staff Supervision & Accountability

• Provide direct supervision, coaching, and support to staff
• Enforce Agape Care policies, procedures, and expectations
• Address performance concerns promptly and professionally
• Assist with training new hires and ongoing staff development
• Promote the 5 Agape Care Principles:
• Be Positive
• Make Quality Personal
• Deliver Legendary Service
• Always Think Team
• Keep Things Fun

4. Compliance & Documentation

• Ensure compliance with DODD, Medicaid, and agency policies
• Monitor and verify accurate documentation (daily notes, attendance, incident reports)
• Ensure EVV (Sandata) compliance for all services
• Review and follow Individual Service Plans (ISPs)
• Ensure all paperwork is submitted timely (timesheets, attendance, mileage logs)

5. Consumer Care & Safety

• Ensure the health, safety, and well-being of all consumers
• Respond to incidents and ensure proper reporting procedures are followed
• Support staff in managing behaviors and implementing positive interventions
• Communicate with families, guardians, and SSAs as needed

6. Communication & Coordination

• Maintain clear and consistent communication with leadership
• Participate in leadership and team meetings
• Communicate updates, concerns, and changes to staff
• Ensure proper handoff communication between shifts

7. Program & Quality Improvement

• Ensure engaging, person-centered programming is being delivered
• Support community outings and activities
• Identify areas for improvement and implement solutions
• Maintain high standards of service aligned with Agape Care’s brand

Additional Duties

• Assist with tours for prospective families
• Support onboarding and orientation of new consumers
• Ensure transportation coordination when applicable
• Step in to provide direct care support when needed

Qualifications

• Experience working with individuals with developmental disabilities
• Leadership or supervisory experience preferred
• Knowledge of DODD rules and compliance
• Strong communication, problem-solving, and leadership skills
• Ability to manage multiple sites and priorities
• Reliable transportation and flexibility with schedule

Core Expectations

• Be available and responsive when on call
• Lead by example with professionalism and integrity
• Hold staff accountable while supporting their growth
• Uphold Agape Care’s reputation for Legendary Service

Site Manager Compensation Package
1. Base Pay

• $25/hour × 25 hours/week

$625/week
$32,500/year

2. On-Call Compensation

• Weekday: $75/day
• Weekend: $125/day

Estimated (5 weekdays/week):

• $375/week
• $19,500/year

3. Performance Bonus (after 6 months) 

• Annual Bonus: Up to $2,000 total per year

Based on:

• Attendance & coverage (minimal call-off issues)
• Compliance (EVV, documentation, audits)
• Staff retention & leadership
• Guardian/family satisfaction

Can be paid:

• Annually

OR

• Split into quarterly payouts ($500 each) based on performance

4. Benefits Package

Medical, Dental, Vision

Life Insurance

• $100,000 Employer-Paid Policy

Employee Assistance Program (EAP)

• Mental health support
• Financial counseling
• Work-life resources