Estimator / Helper Body Shop

Customer Service Representative (CSR) Body Shop

McGraw Ford's Body Shop is growing, and we're looking for a Customer Service Representative (CSR) who thrives on organization, communication, and taking care of people during stressful moments. If you're detail-oriented, personable, and take pride in delivering a great customer experience, this could be a great fit.

What You'll Do

• Serve as the primary point of contact for body shop customers
• Greet customers in person and handle inbound phone calls professionally
• Open and manage repair orders
• Communicate repair status updates clearly and accurately
• Coordinate with estimators, technicians, insurance companies, and parts
• Ensure all documentation is complete and compliant
• Maintain a clean, professional front-office environment

What We're Looking For

• Strong customer service and communication skills
• Professional phone and in-person presence
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills (CRM/DMS experience a plus)
• Prior automotive, body shop, or insurance experience is preferred but not required
• A team-first mindset with a positive attitude

What We Offer

• Competitive pay based on experience
• Full benefits package (medical, dental, vision)
• Paid time off and holidays
• Stable, long-term career opportunity with a growing dealership
• Supportive leadership and a team-oriented environment

At McGraw Ford, we believe the customer experience starts long before the repair is finished. Our Body Shop is I-CAR certified, well-equipped, and focused on quality work and our CSRs play a critical role in making that experience exceptional.

Apply today and become part of a team that values professionalism, teamwork, and customer care.