Universal Banker - Full Time (40 Hrs/Wk) at IncredibleBank in Cape Coral, Florida

Universal Banker

We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role

We are eager to discuss the prospect of you joining our team as our next incredible team member!

Through expert service, strategic engagement, and personalized financial guidance, the Universal Banker supports both consumer and business clients by addressing business needs, identifying financial opportunities, and delivering tailored solutions that foster long-term relationships and branch growth. Duties and responsibilities may include:

• Provide friendly, accurate service for everyday banking transactions including deposits, withdrawals, loan payments, wires, and foreign currency exchanges to ensure clients feel confident and valued in every interaction.
• Opening, closing, and maintaining consumer and business accounts, including ownership and beneficiary updates, to support clients through life changes and business growth while ensuring accuracy and compliance.
• Engage in meaningful financial conversations to uncover client goals and recommend products and services that align with their needs strengthening relationships and driving long-term financial success.
• Guiding customers through the mobile and digital banking experience, ensuring they feel support and confident using technology to manage their finances anytime.
• Educating customers on digital tools such as mobile deposits, account alerts, and e-statements to promote self-service options that save time and increase financial awareness.
• Issuing debit cards and assisting with mobile wallet setup, travel notices, and ATM locator tools, helping customers access their funds securely and conveniently whether at home or on the go.
• Navigating business customers through digital banking solutions like positive pay, ACH, mobile deposit, remote deposit capture, and business credit cards to streamline operations, reduce risk, and support business growth.
• Leading moderately complex banking interactions such as credit card support, IRA servicing, and business account setup to meet diverse client needs with confidence and accuracy.
• Proactively onboarding and following up with clients to ensure satisfaction, reinforce trust, and uncover opportunities to strengthen long-term relationships.
• Monitoring suspicious activity and applying fraud detection procedures, helping protect clients and the bank from financial threats by escalating concerns promptly and appropriately.
• Collaborating with the branch team to uphold audit and operational standards, ensuring all activities align with compliance requirements and contribute to a culture of accountability and excellence.
• Driving growth through consultative engagement, cross-selling, and qualified referrals across digital and in-person channels, helping clients discover solutions that support their financial goals while contributing to branch performance.
• Maintaining accurate CRM records and supporting branch initiatives, ensuring seamless operations, informed decision-making, and consistent exceptional customer experiences.
• Representing IncredibleBank at community events and participating in strategic projects, strengthening brand presence, building community connections, and contributing to the bank's long-term success.

This is a regular full-time, hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm EDT Monday through Friday and 9 am to 12 pm EDT on Saturdays.

This position will work on-site at our IncredibleBank branch location on Liberty Park Drive. in Cape Coral, FL. Intermittent travel may be required to support other bank locations.

You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, we'd be so excited to learn a little more about you and discuss your interest in joining our team! Our recommended and preferred qualifications are:

• Associate's or Bachelor's degree in Business Administration, Finance, or related field preferred.
• 24 years of experience in a client-centric banking role, encompassing both transactional and consultative responsibilities.
• Bilingual (English/Spanish) written and verbal communication skills are preferred, but not required.
• Completion of specialized programs (e.g., Personal Banker School) within the first year of employment is highly valued.
• Demonstrated proficiency in analysis, mathematics, and clear communication skills.
• Proven ability to build trust and deliver tailored, high-quality service.
• Strong awareness of risk and compliance, supported by hands-on experience in fraud prevention.
• Technologically adept and adaptable in dynamic, fast-paced environments.
• A collaborative mindset with demonstrated leadership potential and a commitment to team success.
• Proficiency in Microsoft Office, CRM systems, and digital banking platforms.

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn't awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that's what makes us America's first national online community bank. And who doesn't love the idea of a national community?

Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it's less about size than it is about culture. That's why we're especially proud to have been certified as a Great Place to Work.

Equal employment opportunity, including veterans and individuals with disabilities.