Program Manager

The Program Manager, Altadena Rebuild Loan Fund will support the implementation and day-to-day coordination of CORE's responsibilities within the Altadena Rebuild Loan Fund partnership. This position will lead community outreach, homeowner engagement, resource navigation, workshop coordination, survivor support, and partnership-building efforts designed to connect wildfire-impacted homeowners with rebuilding resources and gap financing opportunities. Working from the Altadena Recovery Hub, the Program Manager will serve as a trusted guide for survivors throughout the recovery process, helping homeowners navigate recovery challenges and connect with appropriate recovery, rebuilding, and loan fund partners. The ideal candidate will possess strong program management skills, experience working with disaster-affected communities, and a commitment to equitable recovery, housing stability, and community resilience. Main Responsibilities Lead CORE's implementation and operational activities related to the Altadena Rebuild Loan Fund. Track data related to ARF program and author internal and external reports as needed. Direct community outreach efforts to increase awareness of available rebuilding resources and loan fund opportunities. Conduct homeowner engagement activities through workshops, community events, recovery meetings, and one-on-one survivor interactions. Build and maintain relationships with community organizations, recovery partners, local government agencies, funders, and other stakeholders. Serve as a trusted point of contact for wildfire-impacted homeowners seeking information about rebuilding resources and recovery options. Provide resource navigation support and connect homeowners with appropriate recovery programs, community resources, and partner organizations. Facilitate warm handoffs and referrals to partners to support homeowner access to loan fund programs and related services. Assist homeowners in understanding the loan fund process, eligibility requirements, and available support services without providing underwriting, credit, or lending determinations. Coordinate and support educational workshops, community information sessions, outreach campaigns, and homeowner resource fairs. Coordinate with partners to identify barriers to participation, support homeowner progression through the rebuilding process, and strengthen program effectiveness. Provide logistical support for loan closing appointments conducted at the Altadena Recovery Hub, including assisting homeowners, coordinating with partners, and supporting notary activities. Monitor outreach, referral, and homeowner engagement activities and maintain program metrics for reporting and continuous improvement. Analyze homeowner needs, recovery trends, and community concerns and provide recommendations to program leadership and fund partners. Support philanthropic engagement, community-facing fundraising efforts, and related outreach activities. Deliver services in a culturally responsive, equitable, and trauma-informed manner. Other duties as assigned. Scope and Travel Hybrid position based at the Altadena Recovery Hub with local travel to partner organizations and events. Qualifications Bachelor's degree in Public Administration, Business Administration, Community Development, Emergency Management, Social Work, Urban Planning, Communications, or a related field required; equivalent professional experience may be substituted. Knowledge of disaster recovery, housing recovery, community engagement, nonprofit program administration, or related fields preferred. Familiarity with wildfire recovery resources and community-based recovery efforts preferred. Experience Minimum three (3) years of experience in program management or program coordination, disaster recovery, community development, housing programs, nonprofit operations, or related fields. Experience working directly with disaster-affected, vulnerable, or underserved populations. Experience managing projects or programs involving multiple stakeholders, partners, and competing priorities. Experience building and maintaining community partnerships and collaborative relationships. Experience planning and facilitating workshops, community meetings, outreach events, and stakeholder engagement activities. Experience monitoring program performance, tracking outcomes, and preparing reports for leadership, funders, or external stakeholders. Familiarity with Los Angeles County communities and recovery networks preferred. Excellent written, verbal, and interpersonal communication skills. Strong organizational, program management, project management, and problem-solving abilities. Ability to manage multiple priorities while maintaining attention to detail. Strong public speaking, facilitation, and community engagement skills. Ability to build and maintain effective relationships with homeowners, community partners, funders, and stakeholders. Strong partnership development, collaboration, and stakeholder management skills. Demonstrated cultural humility and commitment to serving diverse communities. Ability to work effectively in a fast-paced and evolving recovery environment. Experience with data collection, reporting, performance measurement, and program evaluation. Proficiency with Microsoft Office Suite, CRM systems, and database management platforms. Physical Requirements Ability to sit, stand, and use a computer for extended periods. Ability to travel locally as required for community outreach events, workshops, partner meetings, and stakeholder engagement activities. Ability to occasionally lift and carry materials weighing up to 25 pounds. #J-18808-Ljbffr