Operations Manager

Benefits:

• 401(k)
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

Thrive Health Systems is looking for an Operations Manager.


Thrive Health Systems is a natural health care company. Through the years, Thrive has employed largely chiropractic doctors (though there have been medical doctors, physicians assistants, nurse practitioners and naturopathic doctors on staff as well) to deliver natural solutions to the 80% of chronic and preventable conditions that plague Amercians - like structural pain conditions, diabetes, auto-immune conditions, metabolic syndrome and more.

The Operations Manager ensures facilities, staff, and patients are being serviced excellently. There are a lot of systems that make the show come to life everyday, along with the people that make it happen. The Operations Manager job is to manage those business systems and people to ensure patient satisfaction and staff compliance.


Responsibilities

• Schedule Management: Appointments are properly organized and booked
• Response time to incoming New Patient calls and form fills are responded to within 5 minutes or less and goals are achieved for the number of appointments set
• All fees prior to coming to the office and after coming to the office(s) are collected and cancellation goals are maintained
• 100% of front desk assistants here 15+ days are trained, successfully demonstrated the skills and are signed off
• Customer Service handled with excellence to completion
• Insurance claims handled with excellence to completion
• All tech projects performed, to include IT, network, server, ChiroTouch, routers, wireless, etc.
• Equipment purchasing
• Facility maintenance
• Crisis Management - it happens, can you see the clinic through it successfully?
• Train new doctors on operational tasks when hired
• Oversee the operational/administrative side of doctors
• Clinic starts - piecing together all equipment orders, construction, and set up
• Clinic moves completed
• Creation of the daily, weekly, and monthly scoreboards/dashboards
• All phone systems and phone answering training
• Clinic manager management
• Morning (pre-shift) meeting management happens and accomplishes goals
• Hiring and firing, discipline, and employee contracts within clinics
• All computer/tech systems, software, licensed, etc.
• Refund goals accomplished
• Ultimately the Operations Manager holds a lot of responsibility for the revenue production of the clinic

Skills know succeed in this role:

• Hard work - Operations is one of the more intense pillars in business. There are crises, HR issues, IT snafu's, weather storms, and more that attempt to thwart operations. Operations people have to adapt and overcome.
• Strategy and Planning - There is a real balance in operations between the need to plan, so that you can increase leverage of systems and people, and the ability to action. Ops is a high-action job. But, the ability plan first has seemed very important.
• Calm nerves - It's key to be able to stay collected through day-to-day challenges
• People skills - Each one of our clinics can have 25 staff members in it. While you are not managing all those people directly, there is a real human component to succeeding in operations
• Technical skills - Business systems change so much. Tech changes fast. Phone systems. IT. Software systems. They all change. An operations person has to enjoy and change with these things. These are the technical tools of the business.
• Facilities Management - While you don't have to do everything when it comes to repairing a facility - we have maintenance staff and subcontractors - the reality of clinics are that they have equipment, like X-rays, plumbing, electrical, IT, and roof systems that seem to all have problems every once in a while. You need to understand the inner workings of buildings and equipment to successfully problem solve.
• Integrity - This is a people business. If you don't have integrity and build trust within a team, the team really starts to break down and turn on you. The same goes for patients. What we say, is what we do.

Compensation

$75,000 - 95,000 salary plus bonuses on key metrics

Time


Full-time. This role requires 40+ hours a week. Evening work is rare and weekend work is even more rare.

Travel

We manage properties in Colorado Springs and Denver with the goal to add more. For this reason, site visits require travel. When that happens, Thrive will reimburse mileage per IRS guidelines (does not include regular commute).

Compensation: $75,000.00 - $95,000.00 per year


Thrive Health Systems was founded out of the back of a small home in Colorado Springs. You can read about , but the big idea is simple: we are about natural healthcare. All about it.

If you hurt today, then we want to help. The thing is, your body probably didn't always hurt. Your body wasn't always broken. If you have pain or discomfort, we believe this is the way the body communicates there is a problem. Therefore, the key to solving the problem is to understand the root cause, and address it. Address the root problem, and the symptom (which is usually pain or discomfort) takes care of itself.

There are ranges of measurement that indicate health, or dysfunction, for just about anything in life. Including health.

We belive that getting AHEAD of problems is better than reacting to problems.

We believe that an ounce of prevention is worth a pound of cure (just like Ben Franklin said so).

We believe that healthcare can be far less expensive when a pro-active approach is used. We believe, and have seen, quality of life get restored when someone gets out of pain, gets off their meds, move away from the "battle of the side effects" and step into REAL health.

That's the big idea.

We're passionate about health. And the reason is because, without health, most people tend to not have much.

We've seen first-hand how a health problem can impact a marriage, or a father-child relationship.

We've seen first-hand how a health problem can impact job performance, and earning potential.

The consequences of neglecting one's health are real and severe. We invite anyone who disagrees to take a tour through our clinics, and hear the stories from people who walked a road in which health was lost...and then regained. And how through regaining their health, they got their ENTIRE life back. All our Chiropractors do is give the body that chance.