Quality Assurance & Compliance Specialist - Crisis Helpline
Samaritans, Inc.
Samaritans, Inc. in Massachusetts is seeking a Quality Assurance Specialist to support the crisis helpline workforce by ensuring the efficiency of Samaritans' QA program across calls and online emotional support. You will monitor crisis calls and OES conversations to ensure compliance with ICH standards and 988 Lifeline policies. The role emphasizes collaboration with volunteers and staff, data review, documentation accuracy, and ongoing training support. #J-18808-Ljbffr Samaritans, Inc.
Vacancy posted 3 days ago
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