Claims Manager, Medicare Advantage Plan (Flexible-Hybrid)

Claims Manager of the Medicare Advantage Plan

Play a vital role on our Claims leadership team, you will manage a team of claim examiners, auditors, and support staff toward operational excellence. The Claims Manager of the Medicare Advantage Plan will:

• Implement and maintain efficient and streamlined claims adjudication processes that effectively utilize technology to automate business processes and maximize the accuracy of claims payments.
• Foster a positive, high-performing team culture focused on quality and exceptional customer service
• Identify opportunities to enhance workflows, resolve complex claim issues, and develop practical standard operating procedures
• Empower the team to navigate challenging scenarios with confidence and consistency

Salary Range: $95,400 - $208,300/annually

Note: This position is flexible-hybrid.

We're seeking a self-motivated, service-driven leader with:

• Bachelor's degree in business, health care or a related field and/or equivalent work experience
• Five or more years of claims operations experience in a Medicare Advantage or related environment
• Three or more years of managing personnel in a claims processing environment
• In-depth knowledge of physician and facility billing practices, CPT coding initiatives, ICD-10 coding standards, and revenue/HCPCS coding
• Understanding of provider network/IPA arrangements and reimbursement methodologies, etc.
• Knowledge of standard electronic and paper claim formats
• Familiarity with AMA and Centers for Medicare and Medicaid Services coding guidelines
• Computer proficiency with Microsoft Office Suite and data visualization tools
• Knowledge of HIPAA, DMHC, AB1455, and CMS reporting requirements
• Background with claims editing software (e.g., Optum CES, Web Strat, McKesson, etc.)
• Experience in implementing and managing Prospective Payment System vendor application (Optum PPS, MicroDyn, 3M, etc.). (preferred)
• Expertise with one or more of the following managed care transaction systems: EPIC (Tapestry Module), EZ Cap, Facets, QNXT
• Excellent problem identification, resolution, and analytical abilities
• Strong communication, interpersonal, and analytical skills
• Ability to develop, implement, and evaluate methods/systems to improve efficiency
• Ability to lead and facilitate cross-functional workgroups
• Proficiency in achieving compliance with regulatory requirements
• Ability to travel/attend off-site meetings and conferences

• Certified Professional Biller (CPB)
• Certified Revenue Cycle Representative (CRCR)