Senior C++ Developer
Q1 Technologies
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Location: Sunnyvale, CA / Austin, TX (Hybrid)
Job Type: Contract Job Description:
We are looking for a highly skilled Senior C++ Developer with 7+ years of hands-on experience in building, enhancing, and supporting telecom and contact center solutions. The ideal candidate should have strong expertise in C++ development, solid understanding of telecommunication protocols, and experience working with contact center platforms in high-availability, real-time environments.
Key Responsibilities
- Design, develop, and maintain high-performance C++ applications for telecom and contact center systems
- Work on real-time, multithreaded, and distributed systems with high reliability and low latency requirements
- Develop and integrate solutions involving call control, media handling, and session management
- Implement and support features related to IVR, ACD, CTI, call routing, recording, and analytics
- Integrate telecom applications with SIP-based networks, PSTN, VoIP, and third-party systems
- Debug complex production issues, perform root cause analysis, and provide permanent fixes
- Collaborate with system architects, QA, DevOps, and cross-functional teams
- Ensure adherence to coding standards, performance benchmarks, and security guidelines
- Participate in design reviews, code reviews, and technical discussions
- Mentor junior developers and contribute to technical best practices
Required Technical Skills
Core Skills
- Strong proficiency in C++ (C++11/14/17)
- Solid experience with Linux/Unix environments
- Expertise in multithreading, memory management, IPC, and socket programming
- Strong debugging skills using tools like gdb, valgrind, core dump analysis
Telecom & Contact Center Domain
- Hands-on experience in Telecom and Contact Center domains
- Strong understanding of telecom protocols:
- SIP, RTP/RTCP, SDP
- SS7, ISDN, PRI (good to have)
- Experience with VoIP architectures and call flows
- Knowledge of Contact Center solutions such as:
- IVR, ACD, CTI
- Call routing, call recording, workforce management
- Experience integrating with CRM systems and external APIs
Platforms & Tools (Any of the below is a plus)
- Experience with platforms such as Genesys, Avaya, Cisco, NICE, Amazon Connect, or similar
- Familiarity with REST APIs, JSON, XML
- Build tools: Make, CMake, GCC
- Version control: Git / SVN
- Exposure to Docker, Kubernetes, CI/CD pipelines is a plus
Soft Skills
- Strong analytical and problem-solving abilities
- Good communication skills and ability to work with global teams
- Experience working in Agile/Scrum environments
- Ability to handle production-critical systems and on-call support
Vacancy posted 4 hours ago
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