Medical Receptionist - Wound Care - Jovive Wound Care - Walnut Creek

Wound Care Medical Receptionist

As a Medical Receptionist, you play a vital role in our mission to improve lives. Support our patients and healthcare team through screening incoming calls, verifying insurance eligibility and completion of paperwork to ensure our patients are treated with accuracy and attention. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Greet all patients in a warm, friendly, and professional manner.
• Answer and screen incoming phone calls, take and give messages in a timely manner.
• Process patient registrations.
• Distribute and verify accuracy of patient form completion.
• Comfort patients by anticipating their anxieties; answer patients' questions; maintain the reception area.
• Call for back-office assistance for patients in distress.
• Collect accurate insurance information from patients.
• Forward medical record requests to appropriate Vituity team members as needed.
• Schedule appointments, if applicable to the clinical location.
• Accurately post/document payments received.
• Collect co-pays, old balances, and payments for services rendered or other purchased items.
• Discharge patients.
• Transmit necessary and requested documents to RCM team as needed.
• Refer patients to appropriate billing personnel as needed.
• Print and prepare superbills if applicable to the clinical location.
• Maintain clean, neat, and orderly work area.
• Maintain correct chart order.
• Attend and actively participate in all training, in-services, and staff meetings.
• Process correspondence in "work to be done" inbox in a timely manner.
• Maintain patient daily log.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• If applicable to the clinical location:
  • Verify insurance coverage.
  • Monitor and maintain business office inventory and equipment.
  • Assist with patient rooming and setup, retrieving and restocking supplies, cleaning up treatment area, and other related tasks.

Required Experience and Competencies

• High School diploma or equivalent required.
• 1-2 years of experience as a Medical Receptionist or in a customer service position preferred.
• Knowledge of and ability to follow Health Insurance Portability and Accountability Act (HIPAA) privacy law.
• Excellent customer service skills.
• Good written and verbal communication skills.
• Numerical aptitude.
• Basic computer skills.
• Legible notetaking with correct spelling.
• Teamwork oriented and must have initiative.
• Ability to meet deadlines.
• Ability to understand and follow directions.
• Problem Solving: Includes being able to work well with difficult/impatient patients and making sure all forms are correct.

The Practice

Jovive Wound Care – Walnut Creek, California

• Vituity is about transforming care for the patients it serves, and this service will make an impact on patient lives.
• We anticipate seeing 6700+ patients annually.

The Community

• Walnut Creek, California, located in the East Bay region, is a vibrant city known for its blend of urban convenience and natural beauty.
• Surrounded by stunning hills, Walnut Creek offers abundant outdoor activities, including hiking in the nearby Mount Diablo State Park and exploring the scenic Iron Horse Regional Trail.
• The city is home to Broadway Plaza, a premier shopping destination, and a thriving arts scene, including the Lesher Center for the Arts.
• Walnut Creek's Mediterranean climate features warm, dry summers and mild, wet winters, ideal for enjoying its parks, outdoor dining, and cultural events year-round.
• With highly-rated schools, a strong sense of community, and proximity to San Francisco (about 25 miles away), Walnut Creek offers a high quality of life.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Outstanding Paid Time Off: Start at 4 weeks' PTO, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Commuter Benefits Program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

Salary range for this role is $19.05 - $23.34. Please speak with a recruiter for more information.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.