Business Development Center (BDC) Sales Agent

Job Description Job Description Join the Fred Haas Toyota World Team as a Business Development Center (BDC) Sales Agent At Fred Haas Companies , what truly sets us apart is our dedicated team of friendly, well-trained, and experienced professionals. Reflecting the vibrant diversity of Houston, our staff brings together the best and brightest from various cultures and backgrounds, fluent in multiple languages. This commitment to excellence has earned us continuous recognition within the automotive industry across all facets of our business. We are proud of our long-standing tradition of superior customer service and guest satisfaction. Now, we are looking for passionate, high-integrity individuals who are self-motivated and seeking a long-term career to join our team. Position: BDC Sales Agent Department: Business Development Center Location: Fred Haas Toyota World (20400 I-45, Spring, TX 77373) Reports To: BDC Manager Job Summary As a BDC Sales Agent, you will play a vital role in driving sales appointments by engaging with prospective and current customers via phone, email, and text. Your primary goal is to deliver exceptional customer service and generate qualified appointments for our sales teams, following processes established by dealership leadership. Key Responsibilities Handle a high volume of inbound and outbound customer communications. Follow up on customer retention, phone inquiries, and CRM-generated opportunities. Convert leads into dealership visits by setting qualified appointments. Accurately input and update customer data within the CRM system. Assist customers with inquiries regarding vehicle availability, pricing, promotions, and dealership services. Maintain a thorough understanding of current marketing campaigns and dealership promotions. Work closely with Sales Managers, Sales, and Internet Sales to coordinate and confirm appointments. Meet or exceed daily, weekly, and monthly performance goals. Qualifications Prior experience in a dealership Business Development Center, Internet Sales, or Customer Service role is preferred. Exceptional communication and interpersonal skills (bilingual skills a plus). Strong organizational skills and attention to detail. High energy, self-motivated, and goal-oriented mindset. Comfortable navigating dealership CRM and DMS systems. Ability to thrive in a fast-paced, team-driven environment. Must be able to pass pre-employment screening including background check, drug test, credit report, and have a valid driver’s license. High school diploma or GED required. Why Work With Us? Fred Haas Companies is committed to the growth and success of every team member. We offer: Competitive Compensation Medical, Dental, and Vision Insurance 401(k) Retirement Savings Plan Paid Vacation, Holidays, and Sick Leave Ongoing Training and Continuing Education Equal Opportunity Employment – We value diversity and are committed to creating an inclusive environment for all employees. Join a company where your efforts are valued, your growth is supported, and your success is celebrated. Apply today and be part of the Fred Haas legacy of excellence.