Software Developer II - Customer Care & Billing Utility Software (Front End)

Software Developer II - Customer Care & Billing Utility Software (Front End)

Any NISC Location

For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team.

Our Members have over 18 million end customers (residential and businesses who receive power, internet, television and/or telephone services) that our enterprise software solution enables our Members to compete effectively in the industry, while excelling in customer service.

NISC is always seeking out talented software developers & engineers who are motivated, collaborative, and excited to solve complex challenges. We're especially interested in individuals with experience working on a full stack, heavier front end development team.

We look for individuals who thrive in a team environment, are committed to accomplishing shared goals, and are eager to learn and innovate. This position would be on our iVUE Connect Utility Customer Care & Billing Software Development team, which is NISC's solution providing functionality to dynamic pricing options and help utility companies provide enhanced customer service to their Members (customers).

Essential Functions:

• Design and build responsive web applications
• Stand up RESTful web services
• Container-driven development (Kubernetes, microservices)
• Collaborate with cross-functional teams to research, design, and implement new features
• Research, analyze, and resolve moderately complex customer issues and bugs
• Unit test and integration test code as needed
• Follow all established software development methodologies and procedures
• Explore and prototype intelligent agent-based features that enhance user experience or automate workflows
• Other duties as assigned

Desired Experience and Skills Preferred:

• Generally, requires 5+ years' experience in software development
• Proficient with Angular and/or TypeScript
• Java or other object-oriented programming experience
• Experience with RDBMS (Postgres, Oracle)
• Experience with automated testing methods (Unit, Integration, Contract, End-to-end)
• Experience with cloud technology stack (AWS, Kubernetes, Spring Boot, Kafka, SSO, Cassandra)
• Proficient in developing responsive content and managing performance optimization
• Understanding of modern software engineering principles (managing complexity, abstraction, separation of concerns, modularity, cohesion, coupling)
• Working knowledge of web trends, architecture, and deployment patterns
• Experience with Git, including branching/merging workflows
• Understanding of Test-Driven Development and validating acceptance criteria
• Experience with JIRA, Confluence, Bitbucket, Bamboo
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role
• Commitment to NISC's Statement of Shared Values

Work Schedule:

• Hybrid from the following office location:
• Cedar Rapids, IA
• Lake Saint Louis, MO
• Mandan, ND
• Hybrid Schedule: Minimum of working 3 days per week out of an office location and ability to work up to all 5 days a week from an office location.
• Required Days from an Office Location: Tuesday and Wednesday – the third required day will be up to the candidate and their supervisor to choose.

NISC's Shared Values & Competencies:

• Integrity – We are committed to doing the right thing – always.
• Relationships – We are committed to building and preserving lasting relationships.
• Innovation – We promote the spirit of creativity and champion new ideas.
• Teamwork – We exemplify the cooperative spirit by working together.
• Empowerment – We believe individuals have the power to make a difference.
• Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Benefits:

• Medical, Dental and Vision Insurance.
• Health Savings Account (HSA) with $100 monthly contributions from NISC. Like to walk? Improve your overall wellness knowledge? Ability to earn up to $800 additional dollars into your HSA each year through our Wellness Rewards program.
• Dependent Care Flexible Spending Account (FSA) thru Paylocity.
• Fully covered life insurance up to x3 annual base salary.
• Fully covered short- and long-term disability.
• 401(k), traditional or Roth, with employee match up to 6% and employer 4% salary base contributions.
• PTO accrual levels dependent on years of service, 120 Life Leave Event hours, Holiday Week, and 9 paid holidays.
• $2,500 Interest-FREE technology loan program.
• $25,000 employee educational assistance program.
• Volunteer, Wellness, Family Events and other employee fun supplied by our committees.
• Employee Assistance Program; assisting employees and dependents with virtually any life event.
• Benevolence Committee to support employees with financial hardships like unexpected medical bills, funerals and other unfortunate hardships.

Desired Education:

• Bachelor's Degree in a Computer Science-related field or equivalent experience.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Key Words:

Angular | TypeScript | Automated Testing | Java | Spring Boot | Agentic AI | AWS Cloud | SQL | Postgres | Kubernetes | Microservices | Agile | Scrum | Database | SDLC | Cross Functional