Collector

Are you passionate about helping people? Do you want to feel empowered to do the right thing? Does working in a fun, fast-paced environment excite you? If you answered yes, we’d love to talk with you. At CSE Federal Credit Union, we look for people with a can-do attitude and a genuine desire to serve others. Our team isn’t just about banking—it’s about making a difference in the lives of our members and our community. Credit unions invest in their communities, and at CSE, we go further. We strive to exceed the expectations of the members we serve while creating a workplace where employees feel supported, valued, and inspired. Join us and be part of a team where banking - and your work - means more. Join the Team at One of America's FinestCredit Unions. Want to work somewhere that makes a real difference in people’s lives? See our current openings! Additional employee expectations: High school diploma or GED, Associate’s degree or higher is a plus Previous customer service experience is preferred Digitally savvy; ability to work with Windows PC and multiple web-based applications Excellent written and verbal communication skills Excellent interpersonal skills Flexibility to work during our business hours:8AM – 5PM, M-F and 9AM – 1PM on Saturdays What We Offer Growth and advancement opportunities Medical, Dental, and Vision Insurance Employer HSA Contributions 401(k) program with 100% employer matching up to 5% of salary Safe Harbor and Profit Sharing contributions Paid holidays Paid vacation Paid birthday day Volunteer and Community Engagement program Health and Wellness program Milestone anniversary recognition Growing in the Community We're all about helping people, both members and employees. We are committed to creating an atmosphere of trust and respect and work daily to empower our employees to build lasting relationships with members in an inclusive environment that values and respects all employees and the members of our community. 4 offices around Stark County 49,000 members Over $440 million in assets 137employees and growing 2018 Best Place to Work in Stark County Readers Choice Winner by The Repository Ohio's #1 Credit Union by Forbes in 2020,2021,2022 & 2023 Named toNewsweek's List of America's Best Credit Unions in 2023 & 2024 Position: Collector Location: Canton, OH Job Id: 364 # of Openings: 1 Help Members Find Their Way Forward What You'll Do Manage delinquent loan, credit card, line of credit, and negative share accounts. Contact members regarding past-due accounts through inbound and outbound calls. Work with members to understand their situations and identify appropriate repayment solutions. Negotiate payment arrangements and assist with available workout options when appropriate. Document collection activity accurately and maintain detailed account records. Follow up on payment commitments and elevate accounts when necessary. Collaborate with Lending, Member Services, and other departments to resolve member concerns. Maintain compliance with all applicable regulations, policies, and procedures. What We're Looking For High school diploma or equivalent required. Previous collections, customer service, banking, or financial institution experience preferred. Strong communication, negotiation, and relationship-building skills. Ability to handle difficult conversations with professionalism and empathy. Excellent organizational skills and attention to detail. Ability to work independently and as part of a team. Proficiency with Microsoft Office applications. Must be bondable. What Makes Someone Successful in This Role? Strong attention to detail and accuracy. Positive, member-focused attitude. Ability to remain professional and empathetic during challenging conversations. Dependable, accountable, and team-oriented. Commitment to confidentiality, compliance, and ethical standards. Why Join CSE? At CSE Federal Credit Union, we're committed to helping our members, supporting our communities, and investing in our employees. When you join CSE, you'll be part of a collaborative team where your contributions matter, your professional growth is encouraged, and your work makes a meaningful impact every day. We offer competitive pay and a comprehensive benefits package designed to support your health, financial wellness, and work-life balance. CSE Federal Credit Union is an Equal Opportunity Employer. #J-18808-Ljbffr